Faculty support

What we can help with

The Learning Technology Help Desk’s faculty support can help you troubleshoot issues with your online course, teach you how to use the tools, and answer questions about PCC-specific information such as dates, deadlines, and processes.

The LTHD can assist with issues using the D2L Brightspace environment or reporting outages.

Faculty support resources

Each link connects to the FHD page for the listed item. You can find answers to questions frequently asked by PCC faculty on these pages.

Software support resources

Software vendors also have support pages.

Whom do I contact?

To report an outage when the help desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.

Faculty support contact information

Email: dlhelp@pcc.edu

Phone: 971-722-8227, or 1-866-922-1010 ext. 8227 (outside the Portland Area)

After hours: 1-877-325-7778 (specifically for D2L Brightspace support)

Current hours:

  • Monday to Wednesday: 8am to 7pm
  • Thursday & Friday: 8am to 5pm
  • Saturday & Sunday: 10am to 7pm

Alternate hours and closures:

  • Closed Wednesdays: 11am to 11:30am (staff meeting)
  • Saturday and Sunday: 2pm to 3pm (Lunch)
  • Closing at 6pm on October 28th, 29th, and 30th.