Bookstore returns
Textbook returns
Prior-term purchases will not be accepted for return.
- Textbook returns must be accompanied by the original dated receipt and picture ID.
- Refunds are given through the first week of the term.
- One-day class books cannot be returned.
- Books must be returned in the same condition as when purchased.
- Refunds are not available for digital books.
- Refunds are not available for electronic books that have been removed from their shrink wrap, or that have had their access codes revealed.
- Manufacturer defects will be replaced when returned with the original receipt within 30 days of purchase.
Software returns
- All software returns must be accompanied by the original dated receipt within 10 calendar days.
- Software must be in the unopened original packaging (all original seals and shrink-wrap must be intact).
- Software returns must be approved by Panther-Tek staff before being returned.
- Adobe software products are not returnable.
Non-computer electronics returns
- Manufacturer defects will be replaced when returned with original receipt within 30 days of purchase pending Panther-Tek inspection.
- Manufacturer defects occurring after 30 days from purchase need to be handled directly with the manufacturer.
Computer hardware returns
- Computer hardware is not returnable unless pre-approved by the manufacturer.
- We will work with customers to facilitate manufacturer warranty repairs.
- DOA (dead on arrival) computers must be returned within 24 hours of purchase.
Merchandise returns
- Merchandise products must be accompanied by an original dated receipt within 10 days.
- Products must be in the original packaging and condition.