Portland Community College | Portland, Oregon

Upon completion of the course students should be able to:

• Perform inspection, maintenance, diagnosis and repair on HEVs (Hybrid Electric Vehicles), PHEVs (Plug-In Hybrid Vehicles), EREVs (Extended Range Electric Vehicles), and EVs (Electric Vehicles).
• Communicate effectively with employers, customers and co-workers as it relates to electrified vehicle diagnosis and repair.
• Access and utilize manufacturer repair information and learn to properly use alternative resources in a rapidly changing technology related to electrified vehicles.
• Develop and implement strategies and processes to solve electrified vehicle diagnosis and repair with limited or difficult to obtain service information.
• Perform electrified vehicle repair to industry standards.

To reach the outcomes, students will complete the following tasks:

1. Perform online electrified vehicle specific interactive training including but not limited to videos, simulations and knowledge based tasks.
2. Perform electrified vehicle specific maintenance and repair on customer and PCC owned vehicles to the highest professional and ethical standards.
3. Diagnose electrified vehicles through the use of various aftermarket and manufacturer specific scan tools.
4. Navigate successfully various electronic service information and obtain diagnostic, maintenance and repair information.
5. Achieve minimum of 70% on written and practical exams.
6. Meets minimum requirements for attendance and standard shop practices.

Critical to the effective diagnosis and repair of any automotive system is an understanding of how and why certain components work. On today’s automobile, this is often more useful for the technician than the ability to perform a particular adjustment or replacement. A technician must also have the ability to determine which repairs are in their own and customer's best interest. To develop this background understanding of automotive systems, students will explore the following concepts:

Health and safety:
•The importance of shop cleanliness.

Professional business and personal conduct:

•Customer safety
•Warranty repairs
•Communication with customers
•Customer satisfaction as business strategy
•Teamwork in the work place
•Cooperative problem solving
•Work absence and attendance

Physical laws:

•Energy transfer
•Electrical theory
•Hydraulic theory

Skills:

Students will build an inventory of the following skills to prepare for a career as a hybrid and electric vehicle technician.

•Service information navigation and usage.
•Repair order documentation and warranty repairs.
•Scan tool navigation and diagnostic strategies to solve vehicle system failures.