Portland Community College | Portland, Oregon

Outcomes:

• Interpret and comply with all FCC rules and regulations governing emergency radio broadcasting.
• Operate two-way radios in compliance with established policies and procedures.
• Apply the proper use and maintenance of two-way radio equipment.

• Apply an understanding of GIS and other location and mapping technologies in disaster response and recovery.

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics
Students will:

•   Learn processes for numerically defining police, fire, medical and other radio users.
• Based upon standard operating procedures, track time, in order to monitor activity and check status of field units. A unit is defined as equipment and personnel.
• Use approximation and ranges in describing physical characteristics of persons, vehicles and objects.
• Understand the assignment, location, range and strength of radio frequencies and the assignment of frequencies and channels to various groups.
• Using two-way radios, transmit and receive information, making correct channel selection and documenting identification of radio transmissions and users.
• Convert all times to military (24 hour) time format, both verbally and in written documentation

• Operate two-way radios in compliance with established policies and procedures.
• Interpret and comply with all FCC rules and regulations governing emergency radio broadcasting
• Identify and understand the use of social media notifications in emergency management.
• Apply the organizational principles of the Incident Command System.
• Identify and provide inputs to decision support and disaster model software and interpret outputs.

• Create and present scenarios based upon a specific formula. Scenarios will be presented both in written form and verbally, using radio equipment.
• Apply accepted policies and procedures for prioritizing calls, based upon time frame and urgency.
• Utilize standard formats and verbiage in conveying vehicle and suspect descriptions.
• Practice all aspects of the communications cycle: Message, Medium, Sender, Receiver and Feedback, to ensure clarity and understanding in all communications.
• Apply commonly accepted techniques in controlling and directing communications.
• Guest speakers will be utilized to present in areas of specialized communications, such as, Life Flight, Search and Rescue, Public Transportation, and Public Information (Media).

Outcomes:

• Identify applications and understand the use of social media notifications in emergency management.

• Apply the organizational principles of the Incident Command System
• Operate two-way radios in compliance with established policies and procedures.
   

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics
Students will:

• Work in small groups, as a team, on a weekly basis, developing increasingly complex scenarios based upon lecture material.
• Discuss the various roles of responders from the three primary emergency services disciplines: Police, Fire and EMS.
• Role-play to develop skills and employ standard techniques in dealing with angry, frustrated, upset, frightened or emotional callers in traumatic situations.
• Demonstrate problem-solving skills based upon written procedures and mutual cooperation.
• Provide critique/feedback to other students, in a productive, positive learning environment.
• Practice cooperative responses and teamwork to promote positive call outcomes.
• Discuss the variety of callers requesting services, including: non-English speakers, mentally ill, impaired, children and elderly, and other vulnerable populations and their special needs.
• Trouble shooting resources to assist all callers.