Course Content and Outcomes Guides (CCOG)

CCOG for ETC 105 archive revision 201801

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Effective Term:
Winter 2018

Course Number:
ETC 105
Course Title:
Crisis Intervention & Critical Incident Stress Management
Credit Hours:
3
Lecture Hours:
30
Lecture/Lab Hours:
0
Lab Hours:
0

Course Description

Explores the unique stressors experienced by emergency services responders. Examines the Critical Incident Stress Management model and provides an opportunity for a mock debriefing session. Audit available.

Intended Outcomes for the course

Upon successful completion students will be able to:

  • Understand personally stress response and personality traits to effectively deal with stress in the work environment
  • Apply the CISM model to mitigate the effects of work-related stress

Related Instruction

Communication
Hours: 10

Outcomes:

  • Articulate how stress can affect both responders and victims.
  • Comprehend how personality traits can determine effects of stress.
  • Discuss mental health issues including stress management, crisis intervention and critical incident stress can affect team members.

Activities:

Students will:

  • Apply proven techniques for communicating with individuals, in crisis.
  • Provide support, empathy and discuss available resources.
  • Utilize persuasive argument to redirect individuals from violent or harmful behaviors.
  • Become a resource by listening and remaining calm and avoiding negative reactions to crisis behaviors and comments.
  • Make constructive comments and suggestions; providing hope that things will get better.
  • Role-play, using scenarios involving, crisis situations.

Human Relations
Hours: 10

Outcomes:

  • Articulate how stress can affect both responders and victims.
  • Comprehend how personality traits can determine effects of stress.
  • Discuss mental health issues including stress management, crisis intervention and critical incident stress can affect team members.

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics
Students will:

  • Develop an understanding of and respect for various cultures and their customs in dealing with trauma and crisis.
  • Develop personal resources to deal with job related stress.
  • Encourage relationships, not related to your work; or to others involved in the same type of work.
  • Understand the psychology of victimization and the impact upon individuals and society.
  • Foster understanding and respect for vulnerable populations.
  • Learn to observe signs of harmful stress in co-workers and address it appropriately.