CCOG for ETC 108 archive revision 201801
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- Effective Term:
- Winter 2018
- Course Number:
- ETC 108
- Course Title:
- Introduction to Computer Aided Dispatching
- Credit Hours:
- 2
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 40
- Lab Hours:
- 0
Course Description
Develops keyboarding skills using Computer Aided Dispatching based upon information received through various media, but most often aurally. Includes a variety of audio recordings, dictation and role-play to record emergency response information in a computer program and with a variety of software applications, including Word, Excel, Criticall and Computer-Aided Dispatch. Required keyboarding speed of at least 25 wpm. Audit available.
Intended Outcomes for the course
Upon successful completion students will be able to:
- Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
- Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
- Recognize and utilize standard police terminology in obtaining and relaying information.
- Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
Related Instruction
Computation
Hours: 4Outcomes:
- Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
- Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
- Recognize and utilize standard police terminology in obtaining and relaying information.
- Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
Activities:
Content (Activities, Skills, Concepts, etc.): provide details or specifics
Students will:
- Utilize Military (24 hour) time format in all time references, written and verbal.
- Obtain critical information within 60 seconds of receiving or initiating a call and input data into computer-aided dispatch (CAD) program.
- Express physical identifiers, height, weight, age, etc. using either specific data or estimates and ranges.
- Identify specific individuals, vehicles, or objects based upon various types of numeric identification, such as, ID numbers, licenses, serial numbers or other forms of identification.
- Practice “split-ear” listening, sorting and recording simultaneous bits of information from multiple sources, including numbers, letters and words, and maintaining a high degree of accuracy.
- Apply formats to express specific data in as concise and accurate manner as possible.
Communication
Hours: 8Outcomes:
- Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
- Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
- Recognize and utilize standard police terminology in obtaining and relaying information.
- Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
Activities:
Content (Activities, Skills, Concepts, etc.): provide details or specifics
Students will:
- Receive direct instruction in coding, abbreviating and formatting information to meet requirements of CAD and established radio procedures.
- Transfer information obtained aurally into computer forms using predetermined formats.
- Obtaining information from audio recordings and document the information using various computer programs.
- Gather critical and specific information from callers using various questioning techniques.
- Relay information using proper order and format, in a brief and accurate manner.