Portland Community College | Portland, Oregon

Outcomes:

• Answer emergency and non-emergency telephone calls, determine the level and urgency of response, correctly apply call type, prioritize and assign field units and identify available resources.
• Communicate with emergency services providers to relay critical information, which can impact the outcome of an incident.
• Navigate the computer-aided dispatching system to complete call processing and begin dispatching responders.
• Use mapping resources to define accurate and valid locations.
   

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics

Students will:

• Direct instruction in map reading, response districts and location of resources, such as Fire Stations, Police Precincts, Hospitals and EMS Offices.
• Calculatie resource response time in relation to resource location and incident location.
• Determine the most appropriate assignment based upon current location and level of activity in specific areas.
• Maintain minimum resource availability or reallocate resources in order to temporarily staff specific locations.
• Computing wind speeds and weather conditions in isolating hazardous materials.
• Computing fire size based upon current conditions, amount of smoke and/or visible flames in relation to structure size.
• Computing wildfire size in relation to land area, fuel and current conditions.
• Determining the type and number of apparatus to be assigned.

Outcomes:

• Answer emergency and non-emergency telephone calls, determine the level and urgency of response, correctly apply call type, prioritize and assign field units and identify available resources.
• Apply skills in interpersonal communications, such as questioning techniques, relaying information and, documenting using clear, concise and accurate verbiage, while dealing with diverse callers.
• Communicate with emergency services providers to relay critical information, which can impact the outcome of an incident.
• Navigate the computer-aided dispatching system to complete call processing and begin dispatching responders.

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics

Students will:

• Determine appropriate questions and order of questions to create a response request.
• Monitor and control radio communications for multiple ongoing activities.
• Develop skill in listening and recording information simultaneously.
• Prepare facts and detail narratives in the most concise and accurate manner possible, while maintaining clarity.
• Record important primary data with a high degree of accuracy.
• Relay information using clear speech at a moderate rate, that can be easily copied.

Outcomes:

• Answer emergency and non-emergency telephone calls, determine the level and urgency of response, correctly apply call type, prioritize and assign field units and identify available resources.
• Apply skills in interpersonal communications, such as questioning techniques, relaying information and, documenting using clear, concise and accurate verbiage, while dealing with diverse callers.
• Communicate with emergency services providers to relay critical information, which can impact the outcome of an incident.

Activities:

Content (Activities, Skills, Concepts, etc.): provide details or specifics

Students will:

• Maintain a calm and professional tone in radio transmissions, at all times.
• Demonstrate techniques for calming callers.
• Project professionalism over the radio and/or telephone in all business contacts.
• Learn to accept anger and frustration directed at dispatchers , not as a personal attack.