Course Content and Outcomes Guides (CCOG)

CCOG for ETC 124 archive revision 201801

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Effective Term:
Winter 2018

Course Number:
ETC 124
Course Title:
Radio Communications Lab
Credit Hours:
1
Lecture Hours:
0
Lecture/Lab Hours:
20
Lab Hours:
0

Course Description

Integrates practice of communication via two-way radio. Continues developing multi-tasking skills, accurate CAD documentation skills with information provided by field units and tracking field status over the radio. Audit available.

Intended Outcomes for the course

Upon successful completion students will be able to:

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
  • Correctly document information provided by field units

Course Activities and Design

  • Role-play using both phone and radio systems. Special emphasis will be placed upon the communication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Locate and apply specific procedures and protocols to incidents in an appropriate manner.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
  • Assign appropriate units to pending calls
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources

Outcome Assessment Strategies

Outcome Assessment:

  • Practical CAD based exercises and exams using Daily Observation
  • Reports (DORs), and Fire, Medical and Law Evaluation Forms.
  • Written exams and quizzes
  • In class and take-home assignments and exercises

Related Instruction

Computation
Hours: 8

Course Outcome: Copy from the CCOG the outcome(s) which is associated with computation.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Problem-solving using activities involving difficult situations.
  • Locate and apply specific procedures and protocols to incidents in an appropriate manner.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
  • Assign appropriate units to pending calls
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources

Communication
Hours: 10

Course Outcome: Copy from the CCOG the outcome(s) which is associated with communication.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
     

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Role-play using both phone and radio systems. Special emphasis will be placed upon the communication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources
    .

Human Relations
Hours: 8

Course Outcome: Copy from the CCOG the outcome(s) which is associated with human relations.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
  • Correctly document information provided by field units

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Role-play using both phone and radio systems. Special emphasis will be placed upon thecommunication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Assign appropriate units to pending calls
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources