Course Content and Outcomes Guides (CCOG)

CCOG for MSD 111 archive revision 201801

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Effective Term:
Winter 2018

Course Number:
MSD 111
Course Title:
Workplace Correspondence
Credit Hours:
3
Lecture Hours:
30
Lecture/Lab Hours:
0
Lab Hours:
0

Course Description

Examines various skills used to enhance workplace correspondence in a diverse work environment. Includes formatting letters, resumes, applications, emails, and reports. Addresses issues such as the influence of social media, and the impact of a global work environment. Audit available.

Intended Outcomes for the course

Upon successful completion, the student should be able to:

  1. Develop appropriate workplace messages using a variety of social media options.
  2. Apply technical composition skills to minimize misunderstanding in a diverse workplace.
  3. Develop, organize and present a variety of written workplace information in a professionalmanner.
  4. Communicate competently using various workplace formats to advance career opportunities in management and supervision.

Outcome Assessment Strategies

  • Various individual and/or group skill-building activities such as role-plays, case studies, or other exercises geared toward critical analysis of course concepts.
  • Written assignments or oral reports designed to integrate course material into personal experience or experiences of others.
  • Complete exams comprised of essay and/or objective questions, or an individual and/or team project or paper which requires integration, application, and critical examination of course concepts, issues, and themes.

Course Content (Themes, Concepts, Issues and Skills)

COMPETENCIES/SKILLS:

  • Reframe thinking about writing
  • Write confidently and comfortably
  • Define purpose of writing before beginning
  • Write from the readers’ point of view
  • Write rapidly and effectively
  • Making a universal format your own
  • Start, write, and stop with confidence

CONCEPTS, THEMES & ISSUES:
General Concepts

  • Professional writing techniques and documents
  • Universal format simplifies and speeds the writing process
  • Adjusting point of view
  • Anticipate a reader's reaction when preparing the message
  • What readers want from you
  • Deciding what to say
  • Revision
  • Developing personal style
  • Mechanics of writing

Themes

  • Professional correspondence
  • Writing skillfully for the readers’ perspectives

Issues

  • Workplace demands require quick, easy, communication
  • Electronic communications need to be written carefully to avoid misunderstanding
  • Poorly written communication affects profitability


 

Related Instruction

Communication
Hours: 90

Course Outcome:
Develop appropriate workplace messages using a variety of social media options.
Apply technical composition skills to minimize misunderstanding in a diverse workplace.
Develop, organize and present various written workplace information in a professional manner.
Communicate competently using various workplace formats to advance career opportunities in management and supervision.
Content (Activities, Skills, Concepts, etc.):
Demonstrate the basic elements of written workplace communication
Identify barriers that may arise at each step in the writing process and demonstrate techniques for overcoming these barriers
Explain the importance of always writing from the reader’s perspective
Demonstrate typical formats used for resumes, applications, memos and letters
Describe how the written message has been impacted by electronic messages
Recognize various cultures, perspectives and forms of expression