Portland Community College | Portland, Oregon

Upon completion of the course students should be able to:

• Identify various anger styles and how these styles affect positive interactions with others in the workplace.

• Describe what elicits angry responses and explain ways to diffuse them.

• Select appropriate anger management strategies when confronting an angry person at work.

• Describe a situation in which one or more parties demonstrate angry behavior and explain the steps for diffusing the situation.
• Demonstrate "modeling" behavior techniques for reinforcing appropriate expressions of anger.
• Identify appropriate and inappropriate expressions of anger and describe how to handle each.
• Develop a personal improvement plan to help convert anger into positive actions.
• Apply learned skills through an outside project.

COMPETENCIES/SKILLS:

• Describe techniques for controlling anger rather than letting it guide behavior.
• Demonstrate how to reinforce appropriate and inappropriate expressions of anger.
• Select and implement an approach to increasing self-awareness.
• Identify key traits that influence the anger management process.
• Describe the positive and negative functions of anger.
• Explain the variety of methods that can be used to diffuse anger.

CONCEPTS, THEMES, ISSUES
General Concepts
Effectively handling and controlling anger in the workplace impacts productivity and safety. One approach is by applying techniques for reinforcing positive expression.

Themes
There are productive steps for turning anger into positive energy which can be understood by identifying key traits that influence the anger management process.

Issues
Unmanaged expression of anger can be dangerous in the workplace. Using self-control and creating a positive environment can make handling differences of opinion easier.