Portland Community College | Portland, Oregon

Upon successful completion of the course students should be able to:

1. Facilitate a preliminary examination.

2. Demonstrate how to properly care for and maintain ophthalmic equipment in the workplace.

3. Apply skillful communication with patients to ensure proper triage.

4. Demonstrate how to maintain control of emergency situations and provide reassurance and support.

5. Apply, spell, and define medical terms correctly and identify acceptable abbreviations specifically related to clinic practice.

The class will be presented by means of lecture/discussion, audio-visual presentations, handouts and demonstrations. There will be comprehensive lab work requiring demonstrated competency to receive a satisfactory grade. Guest speakers and field trips may be utilized by the instructor as a means of assisting the student in mastering course goals.

At the beginning of the course, the instructor will detail the methods used to evaluate student progress and the criteria for assigning a course grade. The methods may include one or more of the following tools: examinations, quizzes, homework assignments, research papers, laboratory. modules and student participation.
 

OPHTHALMIC EQUIPMENT/INSTRUMENTS

• Identify and learn the proper spelling of common ophthalmic equipment

• Explain the use of common ophthalmic equipment

• Perform proper cleaning and routine maintenance of ophthalmic equipment

• Demonstrate general preventative maintenance of ophthalmic equipment

• Describe what information should be recorded in an instrument maintenance log, and where the log should be kept

• Describe how to implement proper in-office maintenance; clean, maintain, lubricate and repair

• Safely change bulbs and fuses on ophthalmic equipment

• List 3 methods of acceptable disinfection for ophthalmic instruments that touch the eye

• Explain the precautions taken when cleaning front surface silvered mirrors

• Describe proper handling of rechargeable retinoscopes, ophthalmoscopes and trans-illuminators

• Describe proper handling of power supplies: standard batteries, rechargeable batteries and proper usage of charging wells

• Identify the difference between visual acuity projectors: manual projector, auto projector, electronic visual acuity tester

APPOINTMENT SCHEDULING/TELEPHONE TECHNIQUE/TRIAGE

Ophthalmic Patient Services and Relations (Triage) 

• Demonstrate how to properly greet patients 

• Assist patients and accompanying individuals with special needs (e.g., visually and hearing  challenged) 

•  Identify procedures to be followed for appropriate patient referrals 

• Apply and remove eye dressings and shields 

• Identify available patient counseling and assistance for medication reimbursement programs in the community 

• Demonstrate ability to properly document patient phone calls 

• Demonstrate ability to complete legal forms for patient benefits (motor vehicle, government) 

• Effectively communicate with patients regarding their spectacle needs 

• Explain and care for ocular prosthetics, contact lenses and spectacles and other devices

• Elicit chief complaint or symptoms 

• Classify symptoms according to severity 

• Demonstrate ability to triage phone calls 

• Understand emergency response procedures for acute ophthalmic drug reactions and emergencies (e.g., chemical burns)

• Describe proper technique when placing and receiving calls and professional telephone manners

• Describe listening styles: passive, competitive, distracted, active

• Describe basic guidelines in appointment scheduling

• Describe how to schedule patients in applicable increments for a physician's office schedule to run smoothly (i.e. patient flow)

• Describe how to determine when a request for an appointment is an emergency

• State the reason for recording failed appointments on the patient’s chart and understand office protocols

• Discuss the handling of cancellations and delays brought about by office situations

• Document any encounters with the patient: telephone, fax, e-mail, face to face, with pharmacy, with another provider, any exams, and diagnostic tests

• Identify the kinds of calls that will need to be referred to the physician for a response

• Identify symptoms of a true ocular emergency where a patient needs to be seen ASAP

• Identify symptoms of urgent problems, where a patient needs to be seen the same day

• Identify symptoms of a priority problem, where a patient needs to be seen within days

• Identify symptoms of routine problems, where a patient needs to be seen on the next available appointment

• Identify what actions for the patient to take if the patient with an emergent/urgent problem is a contact lens wearer

• Describe immediate treatment for chemical injuries

 PRELIMINARY EXAMINATION

• List at least 7 components in the ophthalmic preliminary exam

• List six types of patient’s physicians should see without any technician workup

• List additional tests done while screening a cataract patient

• List at least three tests done prior to cataract surgery

• List at least three tests done for patients with neurological symptoms

• List tests performed for patients referred for glaucoma evaluation

• Demonstrate bundling of a baby

• Describe how to perform the basic measurement procedures in the screening examination of a patient with strabismus

• Define stereo acuity

• Describe various methods of assessing visual acuity and their significance in strabismus

• Describe how to perform vision screening in preschool children using appropriate testing methods for the age

• Describe the characteristics, presentation and natural history of pseudostrabismus, congenital esotropia, accommodative esotropia and intermittent deviations

• Distinguish between comitant and incomitant deviations

PATIENT SERVICES

• Demonstrate proper hand washing technique and detail when this is necessary

• Demonstrate proper hand sanitizing technique (and sanitizer alcohol content) and when it can/cannot replace hand washing  (cdc.gov)

• Discuss guidelines for standard precautions and when to use them

• Demonstrate testing of visual acuity at distance and near

• Identify different types of visual acuity charts: Snellen, Allen, HOTV, Lea, Landolt, ETDRS LogMar

• Identify methods to quantify vision in an infant/toddler: Teller Acuity Cards, fixate and follow, blink to light, Central Steady and Maintained

• Demonstrate pinhole technique and identify when the test is rendered

• Demonstrate testing of color vision with Ishihara color plates

• Demonstrate testing central vision with an Amsler grid

• Demonstrate estimation of anterior chamber depth with penlight

• Demonstrate testing of stereo acuity using Stereo Fly

• Demonstrate testing for Marcus-Gunn (RAPD) pupil using the swinging flashlight test.

• Demonstrate proper installation of eye drops and ointments

• Demonstrate application of punctal occlusion and describe when to use this technique

• Identify forms that are available in the office and what they are used for: Assignment of benefits, Authorization for Payment, Authorization for Responsibility, Release of Information, Initial patient registration, Interval visit registration, Waivers of Liability

INFORMED CONSENT

• List seven items included in an informed consent document

• Discuss when informed consent must be utilized

VITAL SIGNS

• Demonstrate proper measurement of blood pressure, correct documentation and patient position

• Identify the relationship between cuff size and the effect on blood pressure readings.

• Demonstrate proper measurement of pulse and respiration

• Identify factors that can alter the accuracy of vital sign measurements

• Identify the normal range of blood pressure, pulse, and respiration in adults and in children

• Define Body Mass Index and identify normal ranges

• Maintain control of emergency situations

• Provide reassurance and support