| Use an understanding of emergency services organizational structures at the local, state, and national level to develop, implement, and maintain programs that are designed to meet the needs of the organization and the community. |
| Apply supervisory and managerial techniques in a manner that reflects professional standards, ethics, and social responsibility during emergency and non-emergency operations and respond to current trends, technologies, and socioeconomic and political factors that impact the emergency services and enhance an organization’s ability to thrive in a diverse and changing environment. |
| Strengthen organizational effectiveness by using an understanding of the history, current practices, and legal aspects of human resources standards to make effective on-the-job supervisory and managerial decisions and facilitating effective work relationships and resolving conflicts in a diverse workplace with skillful application of a broad range of communication skills. |
| Respond to the needs of diverse customer base in times of emergencies, in prevention and preparation of emergencies and recovery from emergency events by applying problems solving skills with a variety of customer service strategies. |
| Implement strategies and procedures and work safely in the emergency services environment by applying a proper understanding of procedures developed to ensure the reduction of line of duty injuries and deaths. |
| Assess, examine, and reflect on personal professional competencies and beliefs and how these impact and relate to the emergency services environment and actively build skills by identifying assessing, and taking advantage of learning opportunities that contribute to personal and professional growth in a supervisory or managerial role. |
