Online Learning faculty support
What we can help with
PCC Online Learning staff can help you troubleshoot issues with your online course, teach you how to use the tools, and answer questions about PCC-specific information such as dates, deadlines, and processes.
The Online Learning Faculty Help Desk can assist with issues using the D2L Brightspace environment or reporting outages.
Faculty support
Each link connects to the FHD page for the listed item. You can find answers to questions frequently asked by PCC faculty on these pages.
- Brightspace by D2L
- Brightspace Creator+
- My Media
- Zoom
- VoiceThread
- Hypothes.is
- Kahoot!
- Annoto
- H5P
- Respondus
- Camtasia
- Google Apps
- PCC/WebEasy
- Spot
Software support
Software vendors also have support pages.
- D2L Brightspace official support (Instant chat, Community support, FAQ, video tutorials, documentation, etc.)
- Zoom official support (Community support, FAQ, video tutorials, Zoom cloud status, learning center, etc.)
- Google apps (and Gmail) learning center (in-depth guide to a range of Google apps)
Whom do I contact?
- (Instructor) Problems with D2L Brightspace, Zoom, or your online learning course:
Online Learning Faculty Help Desk - (Student) Problems with D2L Brightspace, Zoom, or your online learning course:
Student Help Desk - Problems with MyPCC, PCC email, Banner, the public website, or your PCC-owned computer:
IT Service Desk - One-on-one training:
Instructional Technology Specialists
To report an outage when the help desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.