Student support
The Learning Technology Help Desk’s student support provides computer software and online service support for students. Instructors should contact LTHD faculty support.
We help with
We provide support for a wide range of technology listed below.
Student support resources
Each link connects to the SHD page for the listed item. You can find answers to questions frequently asked by PCC students on these pages.
- D2L Brightspace
- Zoom Web Conferencing
- Google Apps
- Kaltura My Media
- Annoto
- Hypothes.is
- VoiceThread
- Start Guide for Online Learning
- Student Web Server
- PCC Email
- Panorama
- Web Browsers
- On Campus WiFi (PCC-WiFi and PCCGuest)
- Printing
Software support resources
Software vendors also have support pages.
- D2L Brightspace official support (Instant chat, Community support, FAQ, video tutorials, documentation, etc.)
- Zoom official support (Community support, FAQ, video tutorials, Zoom cloud status, learning center, etc.)
- Google apps (and Gmail) learning center (in-depth guide to a range of Google apps)
- VoiceThread Student Guides (How-to guides for submitting Create, Comment, and Watch assignments.)
- Using RedShelf for eTexts
Other resources
Information about additional technology resources from other areas of the college.
- Digital Literacy support
- Tutoring
- GRAD Plan
- Microsoft Office 365
- Microsoft Azure (formerly Dreamspark/Microsoft Imagine)
- Academic Calendar
Accessibility resources
Portland Community College (PCC) is dedicated to creating an accessible learning environment. Accessibility Statements & Guides webpage offers information on educational technologies, including tool overviews, accessibility guides, and tutorials. The Online Learning department and the Office of Accessible Education collaborate to address barriers, provide accommodations, and promote inclusivity.
For help:
- General support (students): shd@pcc.edu [opens in new window]
- Accessibility support: access-tech-group@pcc.edu [opens in new window]