People Strategy, Equity, and Culture

Media Services, Lead

  • Title: Media Services, Lead
  • Class: Classified
  • Exempt Status: Non-exempt
  • Grade: 23

Job Summary

Responsible for coordinating district-wide media services function(s) such as audio visual, assistive technology and distance education. Coordinates project planning including defining functional objectives and developing procedures. Responds to work situations with minimum guidance or direction and acts as lead for classified staff.

Distinguishing Characteristics

The Media Services Lead is distinguished from the Media Services Technician II in that the Lead responds to work situations throughout the district and guides, reviews and assists in the evaluation of classified staff. The Lead formulates and oversees the implementation of district-wide project plans. The Media Services Technician II is responsible for providing a wide range of hands-on technical assistance in the operation of multi-media and distance education equipment and performs project planning including defining functional objectives and developing procedures.

Typical Duties and Responsibilities

  1. Oversees the implementation of district-wide media service function(s) in collaboration with peers, as assigned.  Coordinates project planning and organizing including defining functional objectives and developing procedures for implementation.
  2. Provides information and assistance to faculty, staff and/or students regarding the operation of audio visual, assistive technology, distance education and related software.  Develops and maintains training handouts and user help documents.
  3. Maintains detailed records to track life expectancy of equipment and to plan for replacements.  Coordinates classroom technology installations and replacement schedules.
  4. Recommends audio visual, assistive technology and distance education purchases, processes equipment and software orders; assists in the evaluation of equipment purchased and works with vendors to resolve problems.
  5. May perform duties of Media Services Technician II as needed.
  6. Oversees and coordinates the work of district-wide media services staff including assignment of work and training.
  7. May lead efforts to research, test and purchase new technologies for instructional and assistive technology for the college.
  8. Resolves complex problems/issues referred by Media Services Technician II; escalates to management when necessary
  9. May develop and maintain the department website ensuring the site is current and relevant.
  10. Remains current on new technology, methodology, equipment and certifications.
  11. Trains Media Services Tech II positions.
  12. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Work Environment and Physical Requirements

Work is primarily performed in an office environment, library sites, instructor offices and classroom settings. Load, unload and move equipment using carts and hand trucks. This also includes regular transporting of audio visual and assistive technology equipment/materials weighing 25 to 50 pounds for troubleshooting, repairs, etc.  Prolonged standing may be required.  Occasional non-standard working hours are needed to cover special group events.  Incumbents respond to situations at any location in the district requiring the ability to drive and use of a personal vehicle.

Minimum Qualifications

Associate’s degree or two years of college level coursework in computer science discipline, media services or related area. Relevant experience may substitute for the educational requirement on a year-for-year basis. Four years’ experience working with various types of computer software and hardware, operating audio visual equipment and using automated recording systems.  One year of experience in overseeing the work of others that involves training, mentoring and coaching staff.

Must possess knowledge of current computer hardware, operating systems, client/server and network technologies.  The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications:

  • A+
  • Net+
  • Microsoft related
  • CTS
  • Extron, Crestron, AMX related certifications
  • Polycom or Cisco certifications for videoconferencing
  • Completion of PCC multimedia program

Knowledge, Skills, and Abilities

Knowledge of:
  • Current computer software packages and the operational aspects of audio visual equipment;
  • Digital media, such as EDID-HDCP;
  • Technology used in system integration;
  • Visual communication and its use in education and understanding of classroom technology; and troubleshooting problems in the classroom;
  • Servers and web based software applications;
  • Equipment used in video technology and audio as it relates to video (HD);
  • Basic networking understanding of IP routing and function;
  • Strong familiarity with audio equipment used for live events;
  • Adobe Creative Cloud, Final Cut Pro, Adobe Premier for editing as needed;
  • Basic project management best practices;
  • Basic project management software.
Skills in:
  • Critical thinking;
  • Good time management;
  • Customer service skills working with a diverse population.  This includes the various levels of understanding technology and communicating with different groups receiving assistance (students, faculty, public, etc.);
  • Skilled at explaining terms, concepts and technology in plain language;
  • Leading teams.
Ability to:
  • Coordinate media service projects;
  • Meet college expectations regarding customer service;
  • Interact effectively with students, the public and college staff members;
  • Effectively communicate both in writing and verbally;
  • Be collaborative and an active listener;
  • Organize and keep records;
  • Remain calm under high pressure/difficult situations;
  • Resolve referred complaints/issues from Media Services Technician II;
  • Build relationships on campuses and district-wide;
  • Follow protocols and escalation procedures;
  • Work with multiple priorities in a fast-paced and changing environment;
  • Install and configure a wide variety of software applications;
  • Troubleshoot complex systems;
  • Analyze and resolve problems with minimal supervision;
  • Learn quickly and apply knowledge to new situations;
  • Communicate effectively with diverse groups of people to translate a vision into a finished production;
  • Oversee and train others in the operation of audio visual, assistive technology and distance education equipment.

Reviewed: 12/18

  • Revised: 03/2014
  • Replaces: Media Services Coordinator, Sr.