Portland Community College | Portland, Oregon

Online Learning Schedule Coordinator

Class: Academic Professional | Exempt status: Exempt | Level: 4

Under the direction of management, the Online Learning Schedule Coordinator provides program development, planning, and quality improvement assistance for the College’s online and hybrid learning programs to support opportunities and equitable educational and career outcomes for students. Serves as the division’s central source for understanding analytical needs, establishing key reporting and performance metrics, and transforming data into clear actionable items to support data-informed decision making for online and hybrid programs. Works with district partners including department chairs, Pathway Deans, Program Deans, Student Affairs leaders, and others to identify new course and program offerings, as well as develop and market an annual schedule of online classes for online and hybrid programs. Plans, develops, coordinates, and monitors the district planning guide and schedule for online classes.

Typical Duties and Responsibilities

1. Collaborates closely with management in preparing and revising district academic priorities and makes recommendations for expanding online and hybrid course offerings and programs. Stays abreast of national, state-wide, and college initiatives that may affect online course enrollments.
2. Designs, produces, and analyzes data and statistical reports, summarizes and presents findings, and makes recommendations regarding online and hybrid course and program offerings for decision making. Presents data in various formats appropriate for a variety of audiences.
3. Analyzes online and hybrid program and course data to assess program status or to inform decisions to grow and maintain a portfolio of high-quality online and hybrid programs such as enrollment data and completion data. Conducts audits to ensure data quality, integrity, and appropriate and ethical use of data.
4. Prepares reports summarizing Online Learning division statistical data including program objectives and accomplishments.
5. Provides administrative coordination assistance to management related to the selection and coordination of new, revised, and shared online course developments and may assist in the tracking of course developments and instructor payment.
6. Leads planning, implementation and continuous improvement efforts of the online schedule in collaboration with programs, departments, student services staff, Deans of Instruction, Division Deans, Pathway Deans, Program Deans, Online Learning Division Staff, Academic Advisors, and other stakeholders across the college. Creates and maintains a web-published planning guide for online classes and recommends schedule for district online offerings.
7. Coordinates marketing of the district schedule and maintenance of the internal website of online and hybrid program offerings in collaboration with department chairs, division deans, Pathway Deans, Program Deans, Student Affairs leaders, deans of students, advisors, Online Learning staff, the Marketing department, faculty, associate deans, IT personnel, and other staff as needed.
8. Recommends and establishes guidelines and procedures; and provides training for faculty, advisors, and staff as well as resources regarding the use of the annual guide of online classes for students.
9. In conjunction with Online Learning Division management, resolves complex enrollment issues around online course planning and scheduling ensuring processes, protocols, and policies are followed. Tests and resolves issues as they arise.
10. Takes the lead in coordinating communication between key partners and the Online Learning Division to ensure that the annual schedule of online classes and associated webpages, including the online and hybrid degrees and certificates page, are displayed, promoted and implemented effectively. Alerts key partners of any issues with marketed offerings.
11. May serve on college committees or workgroups related to enrollment, course scheduling, data management, schedule entry, transfer and degree and certificate completion, program improvement and planning.
12. Performs other related duties as assigned.

Work Environment

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.  Frequent travel to other locations is required.

Minimum Qualifications

Bachelor’s degree in Business, Marketing, Communications, Education, Computer Science, Economics, Mathematics, Statistics or related field. Experience performing the duties described above may substitute for the degree and course requirement on a year-for-year basis. Three (3) years of professional experience coordinating or supporting work involving work with multiple stakeholders, including one year of experience in program coordination, project management, or course scheduling.

Knowledge, Skills, and Abilities

Knowledge of:

• Project management principles and techniques;
• Academic policy, procedures, and processes;
• Post-secondary trends and curriculum;
• Course Scheduling procedures;
• Database systems, functions, and limitations.

Skills in:

• Organizing information and processes;
• Paying attention to detail;
• Gathering, analyzing, and interpreting data;
• Communicating technical information in a clear and understandable manner;
• Time-management;
• Written and verbal communications skills;
• MS Office or Google Suite especially in spreadsheet, word processing, and presentation applications;
• Presenting data to a wide range of audiences.

Ability to:

• Establish and maintain cooperation, understanding, trust and credibility with others;
• Work effectively with an ethnically and culturally diverse staff;
• Manage resources and meet timelines;
• Work collaboratively with staff in a variety of roles across the college;
• Take initiative on new projects;
• Communicate effectively verbally and in writing;
• Work independently and as a member of a team;
• Self-motivate;
• Be flexible;
• Work Independently.

Revised: 10/2021; 01/2019

• Reviewed: 01/2019
• New: 06/2017

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.