People Strategy, Equity, and Culture

Community Resources Coordinator

  • Title: Community Resources Coordinator
  • Class: Academic Professional
  • Exempt Status: Exempt
  • Grade: 4

Job Summary

The Community Resources Coordinator is responsible for coordinating efforts to connect low-income students to benefits and services that can increase their college access and completion.  Under the guidance of management, and in collaboration with internal and external stakeholders, the Coordinator develops programs to equitably connect students to benefits, supporting College-wide program implementation and ongoing improvement.  Incumbent will have a demonstrated commitment to diversity, equity, and inclusion, and an understanding of how race, socio-economic status, gender, and other elements of an individual’s identity impact their experiences and opportunities.

Typical Duties and Responsibilities

  1. Collaborates with internal and external stakeholders to create a systematic framework that effectively connects students to Federal, state and local benefits and resources that address their financial needs (e.g. food, housing, childcare, and other costs of attending college), including communications plans and referral processes.
  2. Provides training, tools and resources, and ongoing communications to Faculty, Staff and students on available programs and how to access those resources.
  3. Collaborates with and cultivates strong partnerships with a wide variety of internal and external stakeholders, including community partners, to solicit feedback and integrate that feedback to continually improve student programming.
  4. Collaborates with internal stakeholders to identify and create equitable communication and outreach plans to increase awareness of need and resources/benefits.
  5. Conducts environmental scans and researches resources available to support low-income students and remains current in best practices, policies, and programs to holistically serve students, address unmet needs and provide essential nonacademic support (e.g. food, housing, childcare, etc.).
  6. Coordinates implementation, adaptation and maintenance of a benefit screener platform (e.g. Single Stop), including ongoing assessment and focus on continuous improvement.
  7. Utilizes project management skills to ensure benefit access work progresses according to benchmarks developed in tandem with college leaders.
  8. Creates systems and processes for compiling and updating resources available.
  9. Works closely with management to prioritize project and information needs; makes recommendations for new and ongoing elements to align with existing grants and college services.
  10. Gathers, extracts, summarizes, compiles, and prepares data for required and ad hoc reporting, marketing, grant development, and other purposes.  Utilizes primary and secondary data sources.
  11. Determines data to be analyzed, disaggregates and analyzes by population, and ensures data quality and validity of reporting to be utilized in grant applications/reports, legislative efforts, and policy work.
  12. Collaborates with internal and external college, human service, community-based organizations, and other community partners to assess how grant programs and services offered meet the needs of partners and targeted populations.
  13. Participate in relevant College planning especially as it relates to data tracking and grant deliverables/opportunities for the College.
  14. Perform other related duties as assigned.

Work Environment and Physical Requirements

Work is typically performed in an office environment. Incumbents may regularly drive between campuses, and remote sites, requiring the ability to drive and use of a personal vehicle. Physical exertion is not a normal requirement of this job. Occasional evening and weekend hours may be required.

Minimum Qualifications

Bachelor’s degree in Education, Communication, a Social Science discipline, or a related field.

Three years of experience in an educational or training environment is required, to include experience working in program/division serving diverse populations. Two years of experience coordinating complex projects.

Knowledge, Skills, and Abilities

Knowledge of:
  • Utilizing equity-lens to create and assess the impact of processes and systems;
  • Strategies to effectively expand initiatives and take projects to scale;
  • Federal and state benefits and/or policies that can support low-income student’s non-academic needs (e.g. SNAP, housing benefits, TANF, etc.);
  • College procedures and requirements;
  • Local, state and federal rules and regulations impacting assigned program;
  • Knowledge of computers and software that apply to assessment, training, and data tracking.
Skills in:
  • Project management including communication, organization, benchmark tracking, facilitation, and collaboration;
  • Synthesizing and integrating feedback from multiple stakeholders:
  • Relaying complex information in simple, straightforward manner;
  • Data tracking and reporting;
  • Applying analytical methods and techniques;
  • Developing student-centered, poverty informed processes;
  • Communicating effectively both verbally and in writing;
  • Building good working relationships with internal and external stakeholders.
Ability to:
  • Collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy;
  • Prioritize and manage multiple projects in a large, complex environment;
  • Communicate effectively in oral and written form;
  • Think critically and strategically;
  • Work collaboratively with diverse community college students, staff, faculty, and partners;
  • Work independently and as a member of a team.

New: 8/2020