Portland Community College | Portland, Oregon

Digital Learning Facilitator

Class: Academic Professional | Exempt status: Exempt | Level: 5

The Digital Learning Facilitator is responsible for working with online learning management to set and meet achievable goals for the sustainable growth of digital learning. This role works closely with faculty and other College staff to develop and expand online and hybrid course offerings, create courses based around learning outcomes, select and use appropriate media and activities, build and maintain a faculty community, and teach faculty to use appropriate tools. The Digital Learning Facilitator solicits feedback from faculty to identify issues relating to online instruction and collaboratively seeks sustainable, equitable solutions. The incumbent participates in the selection and implementation of new teaching tools.  Work may focus in the following areas: Instructional Design, Training and Development, and Instructional Technology.

Typical Duties and Responsibilities

1. Teaches faculty and others to use online learning technologies and strategies. Utilizing best practices, designs, develops and presents faculty development programs, and offers training on the use of online course tools and teaching strategies.
2. Identifies and coordinates other faculty resources and works with College departments and other organizations to make resources available to faculty teaching online classes.
3. Creates and delivers leadership development workshops and seminars for program participants.
4. Creates and facilitates online faculty communities and networks for online instructors. Seeks feedback from faculty and identifies issues related to instruction. Develops faculty mentor programs and manages ongoing client/customer satisfaction and peer-level relationships.
5. Provides professional development, faculty, and staff educational programs and presentations for signature events related to the assigned area of responsibility.
6. Assists other online learning and College staff to produce high quality and accessible instructional material.
7. Stays current on online learning, online educational trends, changes, developments and teaching strategies.
8. Acts as lead for academic professional, classified, casual and student staff. Serves as liaison between faculty and technical support staff.
9. Develops, coordinates, and oversees project work plans and monitors workflows. Reviews and evaluates work products, methods and procedures in assigned focus area.
10. Meets quarterly course development timelines and works closely with other development staff to support online courses.
11. Assists in the development of policies, practices and standards which facilitate the effective use of online learning technologies (this may include development of guidelines, standards, templates, handbooks, etc.).
12. Performs other related duties as assigned.

Position-Specific Duties and Responsibilities

Instructional Design

Positions with an instructional design focus may also be responsible for:

• Analyzing course content and learning outcomes for alignment and reviewing for instructional gaps.
• Designing, developing and/or converting courses, instructional materials, media and other electronic instructional information consistent with adult learning theory and best practices for delivery in the modalities supported by Online Learning.
• Evaluating and adapting existing course materials to meet quality and accessibility standards.
• Providing guidance for curriculum and instructional program development, instructional technologies and implementation; evaluating results and making appropriate modifications.
• Evaluating course design and development processes regarding best practices, instructional technologies, and stakeholder feedback, and implementing changes as appropriate.

Training and Development

Positions with a training and development focus may also be responsible for:

• Designing and presenting faculty development programs.
• Identifying, developing and offering training, and teaching faculty to use online course tools and teaching strategies.
• Identifying other faculty resources and working with College departments and other organizations to make resources available to faculty teaching online classes.
• Creating and facilitating an online faculty community and/or network for online instructors, seeking feedback from faculty, identifying issues related to instruction, and developing a mentor program.

Instructional Technology

Positions with an instructional technology focus may also be responsible for:

• Designing and providing instructional technology training (e.g., seminars, workshops, self-paced, etc.) for faculty and staff.
• Identifying new tools and technologies, developing and offering training to teach faculty and staff to use new and current tools and teaching strategies. Evaluates strategies for effectiveness and recommends for adoption.
• Maintaining a web presence and coordinating communication for training and support resources.
• Maintaining training records in collaboration with HR.
• Designing, developing, and/or converting courses, instructional materials, media, and other electronic instructional information consistent with adult learning theory and best practices for delivery in the modalities supported by Online Learning.
• Designing and presenting faculty development programs.

Work Environment

Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and some evening or weekend work is required. Frequent travel to other locations and possession of a current Driver License is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Master’s Degree in Education, Instructional Technology, Instructional Design, Multimedia Design, Computer Science, or a related field required. Two (2) years of full time professional experience working in instructional design, creating and delivering faculty and staff development programs, or teaching digital instructional design best practices. Experience teaching online, hybrid, and remote courses in secondary and/or higher education may substitute for some or all of the experience requirements.

OR Master’s Degree in any field OR Bachelor’s Degree in Education, Instructional Technology, Instructional Design, Multimedia Design, Computer Science, or a related field AND four (4) years of full time professional experience working in instructional design, creating and delivering faculty and staff development programs, or teaching digital instructional design best practices. Experience teaching online, hybrid, and remote courses in secondary and/or higher education may substitute for some or all of the experience requirements.

OR Bachelor’s Degree in any field AND six (6) years of full time professional experience working in instructional design, creating and delivering faculty and staff development programs, or teaching digital instructional design best practices. Experience teaching online, hybrid, and remote courses in secondary and/or higher education may substitute for some or all of the experience requirements.

OR eight (8) years of full time professional experience working in instructional design, creating and delivering faculty and staff development programs, or teaching digital instructional design best practices. Experience teaching online, hybrid, and remote courses in secondary and/or higher education may substitute for some or all of the experience requirements.

Knowledge, Skills, and Abilities

Knowledge of:

• Instructional design and adult learning theory best practice;
• Program coordination;
• Policy and procedure development and administration.

Skills in:

• Planning, implementing, improving, programs and trainings;
• Building collaborative working relationships and utilizing influence;
• Evaluating research to identify potential solutions, resolve problems, and provide information;
• Utilizing data and assessment outcomes for communication and making continuous improvements for programs and services.

Ability to:

• Design, develop and present faculty development programs;
• Work with diverse academic, cultural, and ethnic backgrounds of community College students and staff;
• Work collaboratively with faculty in diverse disciplines;
• Communicate effectively in oral and written format;
• Communicate technical concepts and ideas to non-technical individuals;
• Work independently with little supervision;
• Stay current in related technologies and trends.

Revised: 4/2022; 9/21

• Replaces: Online Development Facilitator

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.