Portland Community College | Portland, Oregon

Student Conduct and Community Support Coordinator

Class: Academic Professional | Exempt status: Exempt | Level: 5

Under the direction of management, the Student Conduct and Community Support Coordinator responds to student wellbeing and behavioral concerns across the College and assists students by referring them to services and resources. Develops and implements College-wide policies, procedures, training, and education related to student behavior and student support issues. Partners closely with management and staff in determining an effective response consistent with appropriate laws and College policies.

Typical Duties and Responsibilities

1. Receives and reviews reports and referrals for student behavioral and wellbeing concerns, and alleged violations of the PCC Student Code of Conduct Policy.
2. Performs the initial research and determines and/or follows appropriate process or response for a variety of situations, including but not limited to Title IX, harassment, CARE (Coordinate, Assess, Respond, Educate) response to students in distress or experiencing trauma, and students who may pose a threat to themselves or others. Makes case decisions and communicates decisions and outcomes to students as appropriate.
3. Corresponds with managers, and/or faculty, staff and students to obtain needed information; analyzes information and data obtained from investigations for the investigation report.
4. Mediates and utilizes alternative resolution and problem-solving processes to resolve internal organizational reports and complaints; prepares and submits fact-finding reports and makes recommendations on appropriate resolution of reports and complaints.
5. Develops an intervention/response plan for student support and directs the implementation of the plan through resolution which  may involve referring students to appropriate services, on and/or off campus. Identifies community resources and establishes collaborative partnerships with internal and external partners. Implements supportive measures for all involved parties related to a report or complaint.
6. Participates on the College CARE team designed to address student behavioral and wellbeing concerns in the areas of health and safety.
7. Consults with faculty and staff via electronic and/or verbal conversations about processes, procedures and next steps related to specific student situations including the behavioral clarification process. May take a lead in implementing the behavioral clarification plans.
8. Assists students with problem solving, dealing with barriers related to attending and succeeding in school, and clarifying procedures and options available in response to student behaviors. Assists students in feeling connected to the PCC community and supported through their well-being.
9. Assist students in obtaining documentation and administering urgent student need funding.
10. Educates students through written communication and meetings about behavioral expectations, College policies and procedures, and appropriate means of conflict resolution. Serves as a student conduct consultant, clarifying procedures and options available in response to student behaviors.
11. Maintains and updates students’ case specific information, behavioral concerns, and other data in the database system.
12. Develops and delivers training to faculty and staff on Title IX and how to respond to student behavioral concerns and wellbeing, including classroom management, best practices/trends around mental health, and PCC policies and procedures (including local, state, and federal law).
13. Serves on committees for the Office of Student Conduct and Community Support to develop and strengthen policy, procedures, and compliance related to student behavioral and student wellbeing concerns.
14. Assists management in providing an appropriate and coordinated response from the College to emergencies involving students.
15. Remains current on policy and legal issues such as Title IX and Office of Civil Rights as well as emergent and best practices in the field.
16. Performs other related duties as assigned.

Work Environment

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. May involve limited local travel. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Bachelor’s Degree in Education, Psychology, Counseling, Administration, Social Work, or other related field. Three (3) years of experience in behavioral counseling, mental health, college counseling, residential life, college judicial services, Title IX lead investigating, or related experience in a postsecondary environment.

OR Bachelor’s Degree in any field AND five (5) years of experience in behavioral counseling, mental health, college counseling, residential life, college judicial services, Title IX lead investigating, or related experience in a postsecondary environment.

OR seven (7) years of experience in behavioral counseling, mental health, college counseling, residential life, college judicial services, Title IX lead investigating, or related experience in a postsecondary environment.

Knowledge, Skills, and Abilities

Knowledge of:

• Effective case management techniques;
• College policies and procedures for dealing with at-risk students and conduct cases;
• PCC Policy on Students Rights and Student Responsibilities;
• FERPA and applicable laws and regulations;
• Title IX and Oregon Sexual Harassment policies;
• Best practices in student conduct and retention;
• Services provided by various community-based organizations;
• Student development and student retention theories;
• Training methods.

Skills in:

• Problem-solving, mediation, and conflict resolution techniques;
• Operation of a computer and various supporting software packages;
• Gathering data and assessing outcomes;
• Facilitating training;
• Assisting students in crisis;
• Working with diverse academic, cultural, and ethnic backgrounds of community college students and staff.

Ability to:

• Effectively communicate in oral and written form;
• Maintain confidentiality and communicate with discretion;
• Prioritize and manage multiple tasks;
• Analyze and solve problems/conflict in collaboration with colleagues;
• Develop and implement trainings;
• Teach college success strategies;
• Work independently.

Revised: 3/2024

New: 12/2021

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.