Portland Community College | Portland, Oregon

Director of Auxiliary Services

Class: Management | Exempt status: Exempt | Grade: N

Under the direction of management, the Director of Auxiliary Services oversees Auxiliary Services with District-wide services, including Bookstore Operations, Dining Services, Print Center, and Transportation and Parking Services. Incumbent has overall accountability for providing leadership in long-range planning, program development, problem solving, and staff development for auxiliary and income generating departments. Responds to inquiries from College departments, the community, and/or external agencies.

Typical Duties and Responsibilities

1. Provides oversight and accountability for Auxiliary Services programs, including strategic and departmental operations, such as planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings.  Provides direct management and supervision to Bookstore-Operations.
2. Ensures institutional compliance internally and externally with federal/state/College regulations, policies, and guidance related to Auxiliary Services.
3. Conducts ongoing needs assessment and gap analysis related to offered services and program effectiveness.  Evaluates programs and recommends and implements modifications to programming for continuous process and outcomes improvement in support of equitable student success.
4. Creates and maintains collaborative and productive partnerships across the College and with community partners.  Implements College-wide strategic initiatives for Auxiliary Services and provides related support on strategic planning initiatives.
5. Analyzes complex data, such as retail sales, transportation demand, and printing utilization across the district for data driven decision making. Develops and utilizes appropriate business models to create and maintain self supporting and income-producing business practices.
6. Supervises management, academic professionals, classified staff, technical/support, and/or student staff. Mentors, coaches, and provides guidance and support regarding professional development and goals for managers, and staff in accordance with good management practices, College policies, and collective bargaining agreements. Hires, evaluates, trains, disciplines, and recommends dismissal of staff as necessary.
7. Develops, oversees, analyzes, and makes budget decisions in alignment with the College strategic plan, values, and priorities at the program level. Forecasts funds needed for staffing, equipment, materials, supplies, and services in program areas. Approves expenditures and implements budgetary adjustments as appropriate. Directly oversees grants, contracts and technology that support programs in the assigned area.
8. Supports, implements, and promotes advancement of the district’s equity goals and assists in the hiring of a staff that reflects the diversity of the district. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
9. Performs other related duties as assigned.

Work Environment

Work will be performed primarily in an office environment and will have occasional work in an outdoor environment. The role has frequent interruptions and irregularities in the work schedule. Frequent walking, standing, lifting, stooping, or carrying of equipment and materials may be required. Frequent travel between locations and occasional evening or weekend work is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Bachelor’s degree in Finance, Business Administration, Retail Management, Transportation Management, Hospitality Management, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years (5) of experience in the management of a large organizational unit providing services to a wide range of clients. Experience must have included supervisory, planning, fiscal, and evaluation responsibilities.

OR nine (9) years of experience in the management of a large organizational unit providing services to a wide range of clients. Experience must have included supervisory, planning, fiscal, and evaluation responsibilities.

Knowledge, Skills, and Abilities

Knowledge of:

• Supervisory principles;
• Principles and practices in assigned area of responsibility;
• Budgeting, financial and business management principles and practices for self support and income generating departments;
• Project management principles and practices;
• Retail practices and payment card industry data security standards;
• Community college operations and administration principles and practices;
• Policy and procedure development and implementation practices;
• Inventory management principles and practices;
• Applicable Federal, State, and local laws, rules, regulations, codes and/or statutes.

Skills in:

• Supervising staff;
• Coordinating activities with other internal departments and/or external agencies and vendors;
• Achieving and/or exceeding financial management goals within the retail business sector;
• Developing and monitoring budgets;
• Analyzing data for decision-making;
• Managing projects;
• Preparing a variety of reports related to operational activities, including statistical analysis;
• Managing, marketing and promoting programs in an entrepreneurial environment;
• Monitoring compliance with applicable policies, procedures, rules, and regulations;
• Utilizing computer technology for communication, data gathering and reporting activities.

Ability to:

• Work with diverse academic, cultural and ethnic backgrounds of community college students, staff and community;
• Communicate effectively through oral and written mediums;
• Solve problems and defuse conflict situations;
• Remain calm under high pressure/difficult situations;
• Use computer technology for communication, data gathering, and reporting.

New: 9/2022
Replaces: Department Director II (Auxiliary Services)

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.