Portland Community College | Portland, Oregon

Employee Engagement and Development Manager

Class: Management | Exempt status: Exempt | Grade: M

Under the direction of management, the Employee Engagement and Development Manager assesses organizational needs and designs, implements and evaluates professional development and continuous learning programs which support PCC’s strategic plan, mission, goals and leadership competencies.  Oversees organizational development programs and leads special projects across all areas of the College.  Collaborates with the Office of Equity and Inclusion (OEI) to infuse diversity, equity & inclusion (DE&I) principles into development programs.  Provides consultation on change management, leadership and career development to facilitate organizational change and influence organizational culture.  Supports equitable student success by providing learning opportunities for faculty and staff.

Typical Duties and Responsibilities

1. In conjunction with management, leads PCC as a learning organization and collaborates with management and staff to infuse belonging, justice, equity, diversity and inclusion into the PCC culture.
2. Manages Organizational Development program for PCC, including organizational change initiatives, employee development, retention programs, diversity and inclusion, and leadership development.
3. Aligns organizational development programming with College and departmental strategic plans.
4. Conducts comprehensive needs assessments and gap analyses. Collects and analyzes a variety of complex data and information. Performs statistical analysis to determine programing needs.
5. In collaboration with leadership assesses systematic barriers to organizational change and makes recommendations to overcome these challenges. Identifies opportunities for organizational change and collaborates with leadership and staff to drive culture transformation in developing a culturally responsive learning organization.
6. Drives employee engagement by developing innovative programming on multiple platforms including organizational analysis and change programing, onboarding initiatives, career development planning, management training, employee wellness, mentoring programs, etc.
7. Assesses program effectiveness utilizing appropriate metrics.
8. Designs college-wide retention strategies to engage employees and provide needed professional development and employee recognition systems.
9. Consults with and advises administrators at all levels of the organization.
10. Partners with OEI, Centers Teaching and Learning Centers (CTLEs), management staff and other constituencies to create and coordinate a centralized College training model to provide the strongest development programs while efficiently utilizing College resources.
11. Develops and implements management training programs for all levels of PCC management including management onboarding, supervision best practice, performance management and leadership development.
12. In support of equity, people and culture, partners with leadership and advisory committees to develop a culture of performance accountability throughout the College.
13. Provides leadership in the implementation and utilization of innovative technologies (i.e. talent management system) to increase organizational effectiveness.
14. Supervises confidential professionals, paraprofessionals, and/or technical/support staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
15. Develops, recommends, and administers policies, procedures, and processes in support of Organizational Development, Human Resources, equity and inclusion, and College-wide programming; implements and monitors compliance with approved policies, procedures, and processes, utilizing a systematic approach.
16. Participates in/on and/or leads a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
17. Develops, oversees, analyzes, and makes budget decisions in alignment with College strategic plan, values and priorities. Forecasts funds needed for staffing, equipment, materials, and supplies for the department. Approves expenditures. Implements budgetary adjustments as appropriate and allocates resources following budget approval.
18. Implements and promotes advancement of the district’s equity goals and assists in the hiring of a staff that reflects the diversity of the district. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
19. Performs other related duties as assigned.

Work Environment

Work is generally performed in an office environment with frequent interruptions and occasional irregularities in the work schedule. Working hours may vary and some evening or weekend work is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily. Requires frequent in-district and occasional out-of-district travel.

Minimum Qualifications

Bachelor’s Degree in Business Administration, Human Resources, Organizational Development, Education or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years progressively responsible, Organizational Development, Learning and Development experience, Change Management, or related experience; including two years of supervisory experience.  Demonstrated experience advancing diversity, equity and inclusion in complex organizations.

Knowledge, Skills, and Abilities

Knowledge of:

• Supervisory principles;
• Diversity, equity and inclusion principles and strategies:
• Human Resources principles and practices;
• Advanced concepts, policies, and practices related to organizational and employee development;
• Online educational delivery platforms and best practice with computer based training and delivery;
• Advanced principles and practices in training and development and employee engagement;
• Program development and administration principles and practices;
• Educational, cultural, political, governmental and employee relations issues;
• Learning management systems (LMS);
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes;
• Customer service principles.

Skills in:

• Engaging employees of varying backgrounds and levels with an equity lens;
• Preparing and/or reviewing reports;
• Providing customer service;
• Interpreting and applying applicable laws, rules, and regulations;
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
• Monitoring legal and regulatory changes;
• Mediating conflict;
• Conducting negotiations;
• Maintaining confidentiality;
• Designing and developing program plans;
• Establishing collaborative working relationships;
• Developing partnerships across the organization;
• Leading work groups;
• Analyzing processes and making recommendations for improvement;
• Researching, analyzing, and applying relevant information to the development of Human Resources processes and programs;
• Coordinating activities with other internal departments and/or external agencies;
• Preparing a variety of reports related to operational activities, including statistical analysis;
• Developing, recommending, implementing, and monitoring policies, procedures, and work flow.

Ability to:

• Conduct long range planning;
• Work effectively with diverse academic, cultural and ethnic backgrounds of community college students and staff;
• Effectively present varied and complex information to small and large groups of varied constituencies;
• Use computer technology used for communication, data gathering and reporting;
• Communicate effectively through oral and written media.

New: 7/2022

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.