People Strategy, Equity, and Culture

FMS Communications Manager

  • Title: FMS Communications Manager
  • Category: Management
  • FLSA: Exempt
  • Grade: I

Job Summary

Under the direction of Management, develops and implements strategies and processes that advance the Facilities Management Services Division’s communication goals. Represents the division to the PCC community and external constituencies through interpersonal engagement and the development, maintenance, and improvement of communication systems. Builds relationships with internal and external partners. Acts as the Division’s reporter/writer on key initiatives and manages vehicles through which communications are distributed. Leads the development, design, and implementation of evaluation materials and communications systems and processes.

Typical Duties and Responsibilities

  1. Recommends, develops, implements, and continuously improves plans, processes, and procedures to support the Division’s communications goals.
  2. Serves as point of contact for internal staff, stakeholders, customers, and vendors. Initiates and supports opportunities for them to be engaged in Department processes or issues and changes affecting them, and addresses their concerns.
  3. Supervises classified staff, technical/support staff, casual employees, and students. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  4. Directs and/or coordinates communication resources across multiple departments. Supports commitments to project requirements from all FMS project stakeholders, communicates and manages expectations through the project life cycle.
  5. Develops and maintains FMS project or program management communication tools and documentation.
  6. Independently or in collaboration with the Marketing Department as appropriate, develops, designs, and creates communications materials and content, processes, and systems to promote FMS services and access to services. Verifies facts and details and conducts additional research necessary to craft meaningful, relevant, and engaging communications.
  7. Develops measurement tools to evaluate effectiveness of FMS communications and communications processes.
  8. Gathers and analyzes data from surveys, evaluation forms, comments, focus groups, and/or other sources to determine effectiveness of communications efforts. Routinely measures and reports on results.
  9. Coordinates individual constituent needs with FMS services and manages communication processes to see those needs met on a case by case basis.
  10. Leads or participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding FMS services, programs, areas of opportunity, and/or other pertinent information as appropriate, ensures minutes are recorded, communicates meeting outcomes and action plans as appropriate, and follows up and reports on expected results.
  11. Oversees assigned information systems or components of information systems, including FMS website.
  12. Coordinates and supports communications around assigned college-wide and campus-based events, meetings, initiatives, and other activities.
  13. Supports development of program and policies as needed or as assigned.
  14. Supports FMS management in high-level communications.
  15. Supports special projects as directed by the FMS Director or designee.
  16. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Other interior operational settings and outdoor work is required periodically, requiring walking, standing, climbing, and stooping. Ability to lift or carry up to 15 lbs. Travel between campuses and within the College District requires the ability to drive and use of a personal vehicle.

Minimum Qualifications

Bachelor’s Degree in Marketing, Communications, or related area. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience related to area of assignment, including two years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:
  • Communications principles and practices;
  • Project management principles and practices;
  • Facilities management principles and practices (such as – Certified Educational Facilities Professional/CEFP);
  • Supervisory principles;
  • Social media principles and practices.
Skills in:
  • Developing plans and managing projects;
  • Preparing a variety of communications materials, such as factsheets, powerpoints, talking points, etc;
  • Developing and maintaining relationships with members of the PCC community, vendors, government agencies, business and industry;
  • Navigating sensitive or complex political issues (such as diversity, equity and inclusion);
  • Facilitation of groups and processes;
  • Analyzing and interpreting data and making appropriate recommendations based on findings.
  • Planning, organize, and execute events.
Ability to:
  • Utilize technology for communication, data gathering and reporting activities, such as benchmarking, surveys, graphic design, and facilities enterprise systems (such as Assetworks’ AiM);
  • Communicate effectively with all levels of student, faculty, management, staff and external individuals and groups;
  • Utilize intercultural communication to work effectively with diverse academic, cultural and ethnic backgrounds of community college students, staff, and members of the community;
  • Communicate effectively through oral and written media.

Reviewed: 12/2018
New: 11/2018