People Strategy, Equity, and Culture

Manager of Online Learning Technology and Student Success

  • Title: Manager of Online Learning Technology and Student Success
  • Category: Management
  • FLSA: Exempt
  • Grade: M

Job Summary

Under direction of the Dean of Online Learning, the Online Learning Technology and Student Success Manager establishes and implements the vision and goals for Online Learning student support services. Provides leadership in development and expansion of enterprise-wide instructional technology and systems. Plans, organizes, and manages Online Learning services including but not limited to academic advising, outreach, testing, orientation, tutoring, career services, as well as faculty and student help desks, faculty training, and technology management.  Collaborates with District administrators, faculty, and staff in developing and maintaining coherent and effective standards and programs that ensure students’ academic success.

Typical Duties and Responsibilities

  1. Provides oversight and directs the expansion and implementation of support services for students engaged in online learning.
  2. Supervises management, academic and/or administrative services professionals, paraprofessionals, technical/support and/or classified staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  3. Monitors and ensures availability of online learning technology systems supporting credit and non-credit instruction college-wide. Responds to planned and emergency outages impacting teaching and learning. Resolves issues with vendors and communicates with impacted stakeholders including administration, faculty, staff, and students.
  4. Addresses and responds to a broad variety of student support issues for students engaged in online learning; participates in related committees, task forces, and other groups and associations as appropriate.
  5. Acts as primary liaison for online learning with contracted technology systems external to PCC including monitoring of data transfer, system performance, coordination of security compliance, creation of integrations, monitoring and producing analytics, and verifying system backups.
  6. Stays current on regulatory changes to ensure that the College has systems and procedures in place to maintain compliance, as required. Evaluates and communicates the impact of potential legal or regulatory changes on the College and makes recommendations.
  7. Develops and implements technology strategy for college-wide instructional technology and online education systems and support for faculty and students.
  8. Creates and builds technology support model for faculty and students including systems administration and security, faculty and student technology support, faculty training, web presence, communication technologies and methods, and faculty production labs.
  9. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Travel between college locations using college-owned vehicle or personal vehicle may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Bachelor’s Degree in Information Technology or Computer Science discipline, or related. Relevant experience may substitute for the degree requirement on a year-for-year basis. Six years of experience managing enterprise learning technology systems or computer information systems, including four years of experience with online education and two years of supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:
  • Managerial principles;
  • Student services administration principles and practices at post-secondary institutions;
  • Records maintenance principles and practices;
  • Budgeting principles and practices;
  • Customer service principles.
  • Higher education principles and practices;
  • Online learning information technology systems;
  • Technological trends;
  • Project management principles and practices;
  • Program management principles;
  • Analytical methods;
  • Computers and applicable software applications.
Skills in:
  • Supervising subordinate staff;
  • Preparing and/or reviewing reports;
  • Preparing reports;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
  • Adapting to rapidly changing environments;
  • Analyzing business problems and making recommendations based on findings;
  • Communicating technical information to a non-technical audience;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
  • Monitoring legal and regulatory changes;
  • Researching, analyzing, and applying relevant information to the development of information technology processes and programs;
  • Coordinating activities with other internal departments and/or external agencies;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.
  • Conducting research to identify solutions, resolve problems, or provide information;
  • Utilizing computer technology for communication, data gathering and reporting activities.
Ability to:
  • Effectively communicate both verbally and in writing;
  • Work effectively with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Interpret, analyze and evaluate complex problems to successfully recognize and define solutions.

New: 10/2019