People Strategy, Equity, and Culture

Operations Manager I

  • Title: Operations Manager I
  • Category: Management
  • FLSA: Exempt
  • Grade: I

Job Summary

Under the direction of Management, oversees the day-to-day operations of an assigned area. Incumbents are responsible for staff scheduling, budget management and responding to inquiries from College departments, the community, and/or external agencies. The Operations Manager I may supervise administrative services professionals, paraprofessionals, and/or technical/support staff.

Typical Duties and Responsibilities

  1. Supervises academic professionals, paraprofessionals, technical/support, classified staff, and/or student and casual employees. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
  3. Manages staff workflow and scheduling including timesheet approvals.
  4. Approves a variety of personnel paperwork such as pay authorizations, position requests, and other forms.
  5. Provides onboarding and training to new employees including access requests, new hire paperwork, and orientation to the department.
  6. Administers, develops, and analyzes administrative systems, policies, and procedures to ensure operational effectiveness and compliance with internal and external requirements.
  7. Ensures integration of a culturally responsive framework for reporting and compliance in alignment with strategic priorities.
  8. Develops, executes, and monitors program budget, ensuring compliance with applicable fiscal restraints; implements and allocates resources following budget approval and approves expenditures.
  9. Participates in division goal setting and planning, including short-term and long-term planning.
  10. Regularly meets with teams and individuals to provide support and feedback as needed. Provides performance assessments and coaching as needed.
  11. Reviews practices and processes to ensure continuous improvement.
  12. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
  13. Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.
  14. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Work Environment

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Bachelor’s Degree in Business Administration, Education or related area. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience related to the area of assignment, including two years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:
  • Supervisory principles;
  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
  • Budget administration principles;
  • Grant and/or contract administration principles;
  • Fiscal accounting principles;
  • Strategic planning principles;
  • Program/project management principles and techniques.
Skills in:
  • Supervising staff;
  • Monitoring and interpreting and applying applicable laws, rules, and regulations;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
  • Preparing and administering budgets;
  • Planning and implementing program components;
  • Conducting needs analysis;
  • Preparing, managing, and administering grants and/or contracts;
  • Analyzing the applicability and/or value of the implementation of emerging trends and/or services;
  • Assessing the consequences and outcomes of program initiatives;
  • Ensuring compliance with applicable internal and external program requirements;
  • Coordinating activities with other internal departments and/or external agencies;
  • Preparing a variety of reports related to operational activities, including statistical analysis;
  • Utilizing computer technology used for communication, data gathering and reporting.
Ability to:
  • Present materials to groups and individuals;
  • Develop strategic and operational plans;
  • Work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Analyze processes and make recommendations for improvement;
  • Maintain confidentiality;
  • Research, analyze, and apply relevant information to the development of departmental processes and programs;
  • Interpret complex documents;
  • Communicate effectively through oral and written mediums.

New: 2/2021