Portland Community College | Portland, Oregon

Pathways Guidance Manager

Class: Management | Exempt status: Exempt | Grade: J

Under the direction of management, the Pathways Guidance Manager provides direct supervision over campus Advising and Career Services. This position oversees day-to-day operations and staff providing support and services for student career exploration and decision making on entering an academic or career pathway or program. The Pathways Manager is responsible for the development and implementation of holistic student case management, learning support, progression monitoring, retention, and completion of academic and/or career goals. This role works closely with pathway leadership in both Academic and Student Affairs, as well as Enrollment Strategy and Services.

Typical Duties and Responsibilities

1. Provides management, scheduling and support of Advising and Career Services operations and staff in guided pathways.
2. Builds, develops and facilitates pathway teams composed of advisors, career staff and coaches and collaborates cross-departmentally with academic partners such as faculty, department chairs and program deans to provide support and services to increase student retention and success.
3. Develops employee onboarding programs to ensure the cornerstone of career and advising practices encompass belonging, access to basic needs, coordinated care, and equitable student centered support.
4.  Engages with the public, students and staff around concerns and complaints that arise, and works collaboratively to find paths to resolution.
5. Supervises academic professionals, classified staff, technical/support, and/or student staff. Reinforces staff’s development of PCC’s leadership competencies. Evaluates, supports, and provides guidance on professional development plans and goals for assigned areas of responsibility in accordance with College practices, policies, and collective bargaining agreements. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
6. Implements and promotes advancement of the district’s equity goals and assists in the hiring of staff that reflects the diversity of the district. Practices equity-minded talent management, including recruiting, hiring, and employee retention practices.
7. Ensures institutional compliance with federal, state, local, and College regulations, policies, and guidance related to advising, career, and employment in support of department operations.
8. Implements and monitors operations that are culturally responsive and inclusive, centering on historically underserved and marginalized communities. Incorporates multiple modalities that support student access and equitable outcomes.
9.  Recommends and effectively implements initiatives to improve work processes and enhance systems and staff performance.
10. Supports and organizes pathways teams and liaises with other departments and students within the College to provide information, support, and coordination and promote pathway team collaboration.
11. Builds and maintains collaborative and productive partnerships across Academic Affairs, Student Affairs, administrative/systems services, and shared governance bodies in order to integrate institutional effectiveness, planning efforts, and holistic student support.
12. Tracks pathway data, service delivery, and reporting data and outcomes as required.
13.  Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity and other pertinent information as appropriate.
14. Analyzes, monitors, reconciles, and recommends budget resources in alignment with College strategy, values and priorities. Forecasts funds needed for staffing, equipment, materials, and supplies and provides reports to management for the approval of expenditures.
15. Performs other related duties as assigned.

Work Environment

Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and occasional evening or weekend work is required. Frequent travel to other locations is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Bachelor’s Degree in Education, Social Science, or related area. Three (3) years progressively responsible experience related to the area of assignment including two (2) years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

OR Bachelor’s Degree in any field AND five (5) years progressively responsible experience related to the area of assignment including two (2) years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

OR Seven (7) years progressively responsible experience related to the area of assignment including two (2) years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Program development, budgeting, and supervisory principles;
• Applicable local, state and federal laws, codes, rules, and regulations;
• Public administration and higher education principles and practices;
• Health, safety and emergency preparation, business and operational continuity, and response;
• Analytical methods and techniques; needs assessment methods.

Skills in:

• Change leadership and management;
• Implementing, improving, and evaluating operations, programs, policies, procedures;
• Evaluating research to identify potential solutions, resolve problems, and provide information;
• Compiling and analyzing data and assessment outcomes to support continuous improvements for programs and services.

Ability to:

• Communicate College and program vision for student-centered (flexible, multimodal) delivery of instruction and services through oral and written mediums;
• Support systemic change for racial and social equity and justice;
• Manage and mediate conflict and sensitive topics;
• Counsel, direct, and facilitate professional development of employees while motivating them toward goal achievement;
• Apply judgment to interpretation and application of rules, regulations, policies, and procedures.

New: 5/2021

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.