People Strategy, Equity, and Culture

Program Manager II

  • Title: Program Manager II
  • Category: Management
  • FLSA: Exempt
  • Grade: K

Job Summary

Under the direction of the Dean, Division Dean or Program Director manages and administers an assigned program, which includes overall program design and development, for a District-wide program which is moderate in scope and complexity. Responds to inquiries from College departments, the community, and/or external agencies and supervises administrative services professionals, paraprofessionals, and technical/support staff.

Distinguishing Characteristics

The Program Manager II is the second level in a three level Program Management series. The Program Manager II is distinguished from other Program Managers by its responsibility for programs that are moderate in scope and complexity based on a variety of characteristics such as number of program partners and funding sources, the targeted population, number of locations, and the life cycle of the program. Areas of responsibility are broader in scope and depth, requiring an increased job knowledge base. The impact of program activities tends to affect moderate to large, and diverse, student populations. Programs typically have moderate levels of resources to manage including staff, budgets, and equipment.

Typical Duties and Responsibilities

  1. Supervises academic professionals, paraprofessionals, technical/support, and/or classified staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Develops, plans, and implements goals, objectives, strategies, policies, and procedures for assigned moderately complex program.
  3. Analyzes data and assesses needs and opportunities.
  4. Advises students, faculty, and staff on a variety of issues related to assigned programmatic area.
  5. Manages grant programs in assigned area of responsibility, which includes: applying for grants, monitoring compliance with grant conditions and terms, maintaining intake and accountability procedures, evaluating grants for program applicability, maintaining grant records, and/or performing other related activities.
  6. Analyzes, reviews, and develops administrative and programmatic systems and procedures to ensure effectiveness of programs and compliance with internal and external requirements.
  7. Develops, recommends, and administers policies, procedures, and processes in support of departmental operations; implements and monitors compliance with approved policies, procedures, and processes.
  8. Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
  9. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate; represents the District on Local, State, and National committees, advocacy groups, and/or other related groups; confers with a variety of governmental agencies and other organizations regarding program issues.
  10. Develops, implements, and monitors program budget, ensuring compliance with applicable fiscal restraints; implements and allocates resources following budget approval; approves expenditures.
  11. Develops and administers a variety of administrative documents, which may include: Requests for Proposals, Requests for Quotes, service provider contracts, procedural guidelines, proposal applications, grants, and/or other related documents.
  12. Prepares and delivers presentations regarding assigned program; facilitates meetings on program services and issues; attends professional conferences and training sessions.
  13. Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.
  14. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Position-Specific Duties and Responsibilities
Accessible Technology Manager

Positions assigned to Accessible Technology may also be responsible for:

  • Leading the implementation of institutional strategy for accessibility in the digital environment.
  • Ensuring access plans are developed to remediate or replace systems and services that pose significant barriers.
  • Analyzing, reviewing, and developing department documentation, programmatic systems, and procedures to ensure effectiveness of programs and compliance with internal and external requirements.
  • Serving as a liaison with vendors.
Child Development

Positions assigned to Child Development may also be responsible for:

  • Operating the child care lab center.
Continuing Education

Positions assigned to Continuing Education may also be responsible for:

  • Developing and implementing programming goals and objectives for a large, complex non-credit academic program.
  • Developing, implementing, and directing the expansion of education programs in support of college goals and objectives.
Instructional Support Programs

Positions assigned to Instructional Support Programs may also be responsible for:

  • Overseeing and administering The Margaret Carter Skills Center, the Student Learning Center, the Writing Center, and the Technological Literacy initiative
  • Performing outreach to Career Pathways, the Workforce Centers, and other job readiness and training programs
Occupational Programs

Positions assigned to Occupational Programs may also be responsible for:

  • Developing and negotiating agreements and contracts with training sites and for third party payments for tuition and fees of students.
  • Maintaining academic standards in assigned programs, in accordance with accreditation and College policies.
  • Providing guidance and oversight in building matters to maintain classrooms and public spaces in accordance with applicable policies.
Online Learning Program

Positions assigned to Online Learning Programs may also be responsible for:

  • Managing all phases of the team and workflow redesign.
  • Establishing online instructional design standards for online courses.
  • Use a project management framework and evaluate the impact of the model on staff, faculty, and PCC as whole.
Online Student Success Program

Positions assigned to Online Student Success Program may also be responsible for:

  • Managing the virtual services, online student support services, and retention programs for online students.
  • Establishing programming to support diverse online learners.
  • Work with College staff to grow online degree and certificate programs.
Student Conduct and Community Support

Positions assigned to Student Conduct and Community Support may also be responsible for:

  • Acting as backup to the Director as the College primary administrative point of contact for internal and external issues and relationships related to Title IX, Non Harassment/Non Discrimination, student behavior/conduct, CARE interventions, and grievance, and appeals resolution.
  • Serving as a Deputy Title IX Coordinator for the division of Student Affairs.
  • Providing operational leadership for the department related to overall training offering and plan, appeals/complaints/feedback process, and operational day to day needs of Freedom of Expression.
Student Support Services

Positions assigned to Student Services may also be responsible for:

  • Implementing program activities and curriculum at assigned high school and/or field trip sites.
Workforce Development

Positions assigned to Workforce Development may also be responsible for:

  • Marketing, selling, designing, implementing, evaluating, and promoting demand-driven, customized training and educational services delivered for public and private sector organizations District-wide, statewide, nationally, and/or internationally.
  • Overseeing the development of assessment methods, curriculum, competencies for completion, business fees for service packages, and program evaluation methods.

Work Environment and Physical Requirements

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Minimum Qualifications

Minimum qualifications may vary with professional field and legal/licensure requirements:

Accessible Technology position requires a Bachelor’s Degree in Computer Science, Assistive Technology, Education, or related. The degree requirement may be substituted with experience on a year for year basis. Three years of progressively responsible experience related to accessible technology management including two years of supervisory experience.

Child Development position requires a Master’s degree in Early Childhood Education, Family Studies or related field. Three years progressively responsible experience related to area of assignment, including two years of supervisory experience.

Community Education, Continuing Education, Instructional Support, Occupational Programs, Student Support Services, and Workforce Development positions require a Bachelor’s degree in Education, a Career and Technical Education, Adult Education, Social Science, Education Administration, Educational Leadership, Counseling, Rehabilitation, Accounting, Finance, Business Administration or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience related to area of assignment, including two years of supervisory experience.

Online Learning Program positions require a Master’s degree in Instructional Design, Education, Instructional Technology, Distance Education, Management, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience managing, administering, or coordinating online learning projects including two years of supervisory experience supervising employees.

Online Student Success Program positions require a Bachelor’s degree in Education with an emphasis in student services. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years of progressively responsible experience related to the area of assignment, including two years of supervisory experience supervising employees and one year of experience developing online student services.

Student Conduct and Community Support positions require a Bachelor’s degree in Counseling, Education, Social Science, or related field. Three (3) years of progressively responsible experience related to the area of assignment including two (2) years of supervisory experience supervising employees.

TRIO Program positions require a Bachelor’s degree in Education, Educational Leadership, Counseling, Curriculum and Instruction, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience managing, administering, or coordinating an education program in a school setting with multiple components and partners. Two years of supervisory experience supervising employees.

Knowledge and Skills

Knowledge of:
  • Supervisory principles;
  • Grant management principles and practices;
  • Advanced principles and practices in assigned programmatic area;
  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
  • Public relations principles;
  • Budget administration principles;
  • Marketing principles;
  • Grant and/or contract administration principles;
  • Analytical methods and techniques;
  • Area resources;
  • Needs assessment methods;
  • Fiscal accounting principles;
  • Strategic planning principles;
  • Program/project management principles and techniques.
Demonstrated Skill in:
  • Supervising subordinate staff;
  • Interpreting and applying applicable laws, rules, and regulations;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
  • Preparing and administering budgets;
  • Managing, marketing, and promoting programs;
  • Planning and implementing program components;
  • Compiling and analyzing data;
  • Conducting needs analysis;
  • Preparing, managing, and administering grants and/or contracts;
  • Speaking in public;
  • Conducting outreach activities;
  • Preparing collateral and marketing materials;
  • Developing strategic plans;
  • Interpreting complex documents;
  • Analyzing the applicability and/or value of the implementation of emerging trends and/or services;
  • Assessing the consequences and outcomes of program initiatives;
  • Ensuring compliance with applicable internal and external program requirements;
  • Monitoring legal and regulatory changes;
  • Maintaining confidentiality;
  • Analyzing processes and making recommendations for improvement;
  • Researching, analyzing, and applying relevant information to the development of departmental processes and programs;
  • Coordinating activities with other internal departments and/or external agencies;
  • Preparing a variety of reports related to operational activities, including statistical analysis;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.

Revised: 5/2024; 6/2023; 12/2022; 11/2021; 11/2019; 8/2018; 6/2017; 2/2016; 10/2015
Reviewed: 12/2018
Replaces: Director of Occupational Programs; Community Education Manager; Workforce Development Manager; Workforce Training and Development Manager; Workforce Development Operations Manager; Child Development Center Director; Student Support Services Program Director, Skill Center Director