Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

• Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
• Item Report: responses for each individual item on the survey
• Scale Report: responses for the survey scales and the items clustered within the scales
• Summary Report: responses to the summary items on the survey
• Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
• Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strengths and Challenges
Strengths	vs. Comparison
18. Registration for online courses is convenient.
30. Campus item: Expectations for course performance are clearly outlined at the beginning of the term.
35. Campus item: Online learning tools (i.e., discussion boards, assessments, submissions, e-mail, grade book) are easy to use.
17. Assessment and evaluation procedures are clear and reasonable.
23. Billing and payment procedures are convenient for me.
Challenges
20. The quality of online instruction is excellent.
12. There are sufficient offerings within my program of study.
32. Campus item: In my online courses, I am given high quality timely feedback to help gauge my learning progress.
4. Faculty provide timely feedback about student progress.
6. Tuition paid is a worthwhile investment.
28. Campus item: There is consistency in the quality of instruction from one online course to another.
9. Adequate financial aid is available.
Benchmarks
Higher Satisfaction vs. National Online Learners Two-Year
18. Registration for online courses is convenient.
7. Program requirements are clear and reasonable.
17. Assessment and evaluation procedures are clear and reasonable.
23. Billing and payment procedures are convenient for me.
10. This institution responds quickly when I request information.
Lower Satisfaction vs. National Online Learners Two-Year
6. Tuition paid is a worthwhile investment.

Sort on each column to see data from highest to lowest.

		Portland Community College - PSOL					National Online Learners Two-Year
	Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	01. This institution has a good reputation.	6.21	6.07	/	1.05	0.14	6.22	5.90	/	1.26	0.32	0.17**
	02. My program advisor is accessible by telephone and e-mail.	6.33	5.72	/	1.52	0.61	6.35	5.75	/	1.58	0.60	-0.03
	03. Instructional materials are appropriate for program content.	6.65	5.89	/	1.27	0.76	6.55	5.90	/	1.31	0.65	-0.01
	04. Faculty provide timely feedback about student progress.	6.58	5.72	/	1.36	0.86	6.52	5.69	/	1.50	0.83	0.03
	05. My program advisor helps me work toward career goals.	6.23	5.27	/	1.73	0.96	6.27	5.44	/	1.74	0.83	-0.17*
	06. Tuition paid is a worthwhile investment.	6.56	5.66	/	1.45	0.90	6.59	5.87	/	1.42	0.72	-0.21***
	07. Program requirements are clear and reasonable.	6.65	5.98	/	1.20	0.67	6.57	5.84	/	1.40	0.73	0.14*
	08. Student-to-student collaborations are valuable to me.	4.75	5.20	/	1.60	-0.45	5.02	5.30	/	1.51	-0.28	-0.10
	09. Adequate financial aid is available.	6.49	5.63	/	1.65	0.86	6.43	5.70	/	1.67	0.73	-0.07
	10. This institution responds quickly when I request information.	6.54	5.83	/	1.27	0.71	6.48	5.62	/	1.58	0.86	0.21**
	11. Student assignments are clearly defined in the syllabus.	6.72	5.99	/	1.25	0.73	6.63	5.97	/	1.35	0.66	0.02
	12. There are sufficient offerings within my program of study.	6.61	5.77	/	1.36	0.84	6.52	5.70	/	1.45	0.82	0.07
	13. The frequency of student and instructor interactions is adequate.	6.28	5.77	/	1.30	0.51	6.29	5.77	/	1.42	0.52	0.00
	14. I receive timely information on the availability of financial aid.	6.37	5.60	/	1.58	0.77	6.38	5.51	/	1.72	0.87	0.09
	15. Channels are available for providing timely responses to student complaints.	6.24	5.51	/	1.57	0.73	6.19	5.34	/	1.69	0.85	0.17
	16. Appropriate technical assistance is readily available.	6.38	6.04	/	1.20	0.34	6.39	5.83	/	1.41	0.56	0.21**
	17. Assessment and evaluation procedures are clear and reasonable.	6.55	6.07	/	1.16	0.48	6.46	5.89	/	1.33	0.57	0.18**
	18. Registration for online courses is convenient.	6.76	6.36	/	1.17	0.40	6.62	6.23	/	1.25	0.39	0.13*
	19. Online career services are available.	6.17	5.45	/	1.51	0.72	6.12	5.60	/	1.55	0.52	-0.15
	20. The quality of online instruction is excellent.	6.65	5.60	/	1.46	1.05	6.59	5.61	/	1.58	0.98	-0.01
	21. Adequate online library resources are provided.	6.39	5.97	/	1.28	0.42	6.32	5.90	/	1.37	0.42	0.07
	22. I am aware of whom to contact for questions about programs and services.	6.38	5.55	/	1.58	0.83	6.41	5.59	/	1.65	0.82	-0.04
	23. Billing and payment procedures are convenient for me.	6.55	6.19	/	1.27	0.36	6.52	6.00	/	1.39	0.52	0.19**
	24. Tutoring services are readily available for online courses.	6.16	5.51	/	1.59	0.65	6.17	5.42	/	1.70	0.75	0.09
	25. Faculty are responsive to student needs.	6.58	5.84	/	1.30	0.74	6.59	5.78	/	1.48	0.81	0.06
	26. The bookstore provides timely service to students.	6.41	6.05	/	1.23	0.36	6.40	5.95	/	1.39	0.45	0.10
	27. Campus item: I am able to achieve my educational goals at this institution.	6.66	5.98	/	1.35	0.68
	28. Campus item: There is consistency in the quality of instruction from one online course to another.	6.54	5.17	/	1.70	1.37
	29. Campus item: Courses necessary to meet my educational objectives are offered.	6.69	5.97	/	1.32	0.72
	30. Campus item: Expectations for course performance are clearly outlined at the beginning of the term.	6.67	6.13	/	1.20	0.54
	31. Campus item: My academic adviser is easy to contact.	6.44	5.48	/	1.78	0.96
	32. Campus item: In my online courses, I am given high quality timely feedback to help gauge my learning progress.	6.59	5.43	/	1.56	1.16
	33. Campus item: Faculty care about me as an individual.	6.17	5.37	/	1.59	0.80
	34. Campus item: There are opportunities for me to make meaningful or helpful online connections that promote my success.	5.91	5.42	/	1.54	0.49
	35. Campus item: Online learning tools (i.e., discussion boards, assessments, submissions, e-mail, grade book) are easy to use.	6.63	6.21	/	1.21	0.42
	36. Campus item: Interactions with the College are respectful of multicultural differences.	6.47	6.38	/	1.05	0.09
	37. Source of information: Catalog and brochures (printed)	4.77					4.83
	38. Source of information: Catalog (online)	6.45					5.98
	39. Source of information: College representatives	5.39					5.35
	40. Source of information: Web site	6.52					6.26
	41. Source of information: Advertisements	4.06					4.26
	42. Source of information: Recommendation from instructor or program advisor	5.88					5.76
	43. Source of information: Contact with current students and / or recent graduates of the program	5.18					5.10
	44. Factor to enroll: Ability to transfer credits	6.27					6.41
	45. Factor to enroll: Cost	6.44					6.51
	46. Factor to enroll: Financial assistance available	6.20					6.26
	47. Factor to enroll: Future employment opportunities	6.09					6.23
	48. Factor to enroll: Reputation of institution	5.91					6.11
	49. Factor to enroll: Work schedule	6.51					6.43
	50. Factor to enroll: Flexible pacing for completing a program	6.41					6.50
	51. Factor to enroll: Convenience	6.58					6.64
	52. Factor to enroll: Distance from campus	5.75					6.09
	53. Factor to enroll: Program requirements	6.10					6.40
	54. Factor to enroll: Recommendations from employer	4.63					5.41

*	Difference statistically significant at the .05 level
**	Difference statistically significant at the .01 level
***	Difference statistically significant at the .001 level

Sort on each column to see data from highest to lowest.

		Portland Community College - PSOL					National Online Learners Two-Year
	Scale / Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	Institutional Perceptions	6.39	5.87	/	1.09	0.52	6.40	5.89	/	1.20	0.51	-0.02
	01. This institution has a good reputation.	6.21	6.07	/	1.05	0.14	6.22	5.90	/	1.26	0.32	0.17**
	06. Tuition paid is a worthwhile investment.	6.56	5.66	/	1.45	0.90	6.59	5.87	/	1.42	0.72	-0.21***
	Academic Services	6.40	5.76	/	1.01	0.64	6.37	5.71	/	1.16	0.66	0.05
	02. My program advisor is accessible by telephone and e-mail.	6.33	5.72	/	1.52	0.61	6.35	5.75	/	1.58	0.60	-0.03
	05. My program advisor helps me work toward career goals.	6.23	5.27	/	1.73	0.96	6.27	5.44	/	1.74	0.83	-0.17*
	07. Program requirements are clear and reasonable.	6.65	5.98	/	1.20	0.67	6.57	5.84	/	1.40	0.73	0.14*
	12. There are sufficient offerings within my program of study.	6.61	5.77	/	1.36	0.84	6.52	5.70	/	1.45	0.82	0.07
	16. Appropriate technical assistance is readily available.	6.38	6.04	/	1.20	0.34	6.39	5.83	/	1.41	0.56	0.21**
	21. Adequate online library resources are provided.	6.39	5.97	/	1.28	0.42	6.32	5.90	/	1.37	0.42	0.07
	24. Tutoring services are readily available for online courses.	6.16	5.51	/	1.59	0.65	6.17	5.42	/	1.70	0.75	0.09
	Instructional Services	6.35	5.77	/	1.01	0.58	6.34	5.74	/	1.14	0.60	0.03
	03. Instructional materials are appropriate for program content.	6.65	5.89	/	1.27	0.76	6.55	5.90	/	1.31	0.65	-0.01
	04. Faculty provide timely feedback about student progress.	6.58	5.72	/	1.36	0.86	6.52	5.69	/	1.50	0.83	0.03
	08. Student-to-student collaborations are valuable to me.	4.75	5.20	/	1.60	-0.45	5.02	5.30	/	1.51	-0.28	-0.10
	11. Student assignments are clearly defined in the syllabus.	6.72	5.99	/	1.25	0.73	6.63	5.97	/	1.35	0.66	0.02
	13. The frequency of student and instructor interactions is adequate.	6.28	5.77	/	1.30	0.51	6.29	5.77	/	1.42	0.52	0.00
	17. Assessment and evaluation procedures are clear and reasonable.	6.55	6.07	/	1.16	0.48	6.46	5.89	/	1.33	0.57	0.18**
	20. The quality of online instruction is excellent.	6.65	5.60	/	1.46	1.05	6.59	5.61	/	1.58	0.98	-0.01
	25. Faculty are responsive to student needs.	6.58	5.84	/	1.30	0.74	6.59	5.78	/	1.48	0.81	0.06
	Enrollment Services	6.55	5.98	/	1.10	0.57	6.49	5.88	/	1.20	0.61	0.10
	09. Adequate financial aid is available.	6.49	5.63	/	1.65	0.86	6.43	5.70	/	1.67	0.73	-0.07
	14. I receive timely information on the availability of financial aid.	6.37	5.60	/	1.58	0.77	6.38	5.51	/	1.72	0.87	0.09
	18. Registration for online courses is convenient.	6.76	6.36	/	1.17	0.40	6.62	6.23	/	1.25	0.39	0.13*
	23. Billing and payment procedures are convenient for me.	6.55	6.19	/	1.27	0.36	6.52	6.00	/	1.39	0.52	0.19**
	Student Services	6.36	5.70	/	1.11	0.66	6.33	5.63	/	1.27	0.70	0.07
	10. This institution responds quickly when I request information.	6.54	5.83	/	1.27	0.71	6.48	5.62	/	1.58	0.86	0.21**
	15. Channels are available for providing timely responses to student complaints.	6.24	5.51	/	1.57	0.73	6.19	5.34	/	1.69	0.85	0.17
	19. Online career services are available.	6.17	5.45	/	1.51	0.72	6.12	5.60	/	1.55	0.52	-0.15
	22. I am aware of whom to contact for questions about programs and services.	6.38	5.55	/	1.58	0.83	6.41	5.59	/	1.65	0.82	-0.04
	26. The bookstore provides timely service to students.	6.41	6.05	/	1.23	0.36	6.40	5.95	/	1.39	0.45	0.10

*	Difference statistically significant at the .05 level
**	Difference statistically significant at the .01 level
***	Difference statistically significant at the .001 level

	Portland Community College - PSOL	National Online Learners Two-Year
Summary			Difference
So far, how has your college experience met your expectations?	5.07	4.90	0.18**
1=Much worse than expected	2%	2%
2=Quite a bit worse than I expected	1%	1%
3=Worse than I expected	5%	7%
4=About what I expected	27%	31%
5=Better than I expected	25%	22%
6=Quite a bit better than I expected	16%	13%
7=Much better than expected	21%	20%
Rate your overall satisfaction with your experience here thus far.	5.72	5.54	0.19**
1=Not satisfied at all	0%	2%
2=Not very satisfied	3%	3%
3=Somewhat dissatisfied	6%	6%
4=Neutral	5%	8%
5=Somewhat satisfied	11%	13%
6=Satisfied	41%	37%
7=Very satisfied	31%	28%
All in all, if you had to do it over, would you enroll here again?	6.08	5.78	0.31***
1=Definitely not	1%	3%
2=Probably not	2%	4%
3=Maybe not	2%	3%
4=I don't know	5%	6%
5=Maybe yes	6%	9%
6=Probably yes	30%	29%
7=Definitely yes	50%	43%

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

		Portland Community College - PSOL			National Online Learners Two-Year
	Item	Importance %	Satisfaction %	Gap	Importance %	Satisfaction %	Gap	Difference
	01. This institution has a good reputation.	81%	77%	4%	80%	71%	9%	6%
	02. My program advisor is accessible by telephone and e-mail.	84%	66%	18%	84%	69%	15%	-3%
	03. Instructional materials are appropriate for program content.	95%	72%	23%	91%	72%	19%	0%
	04. Faculty provide timely feedback about student progress.	91%	65%	26%	90%	67%	23%	-2%
	05. My program advisor helps me work toward career goals.	80%	53%	27%	82%	60%	22%	-7%
	06. Tuition paid is a worthwhile investment.	90%	64%	26%	91%	71%	20%	-7%
	07. Program requirements are clear and reasonable.	94%	73%	21%	91%	70%	21%	3%
	08. Student-to-student collaborations are valuable to me.	39%	48%	-9%	45%	51%	-6%	-3%
	09. Adequate financial aid is available.	87%	64%	23%	86%	68%	18%	-4%
	10. This institution responds quickly when I request information.	91%	68%	23%	88%	65%	23%	3%
	11. Student assignments are clearly defined in the syllabus.	95%	73%	22%	93%	74%	19%	-1%
	12. There are sufficient offerings within my program of study.	93%	65%	28%	90%	66%	24%	-1%
	13. The frequency of student and instructor interactions is adequate.	82%	66%	16%	82%	69%	13%	-3%
	14. I receive timely information on the availability of financial aid.	85%	62%	23%	86%	63%	23%	-1%
	15. Channels are available for providing timely responses to student complaints.	81%	61%	20%	78%	57%	21%	4%
	16. Appropriate technical assistance is readily available.	83%	76%	7%	85%	70%	15%	6%
	17. Assessment and evaluation procedures are clear and reasonable.	91%	77%	14%	88%	72%	16%	5%
	18. Registration for online courses is convenient.	96%	85%	11%	92%	82%	10%	3%
	19. Online career services are available.	78%	56%	22%	76%	62%	14%	-6%
	20. The quality of online instruction is excellent.	93%	62%	31%	92%	64%	28%	-2%
	21. Adequate online library resources are provided.	85%	73%	12%	83%	71%	12%	2%
	22. I am aware of whom to contact for questions about programs and services.	85%	60%	25%	86%	64%	22%	-4%
	23. Billing and payment procedures are convenient for me.	89%	82%	7%	89%	76%	13%	6%
	24. Tutoring services are readily available for online courses.	77%	58%	19%	78%	58%	20%	0%
	25. Faculty are responsive to student needs.	92%	70%	22%	92%	69%	23%	1%
	26. The bookstore provides timely service to students.	85%	75%	10%	86%	74%	12%	1%
	27. Campus item: I am able to achieve my educational goals at this institution.	93%	73%	20%
	28. Campus item: There is consistency in the quality of instruction from one online course to another.	89%	51%	38%
	29. Campus item: Courses necessary to meet my educational objectives are offered.	95%	74%	21%
	30. Campus item: Expectations for course performance are clearly outlined at the beginning of the term.	94%	78%	16%
	31. Campus item: My academic adviser is easy to contact.	87%	62%	25%
	32. Campus item: In my online courses, I am given high quality timely feedback to help gauge my learning progress.	92%	56%	36%
	33. Campus item: Faculty care about me as an individual.	76%	55%	21%
	34. Campus item: There are opportunities for me to make meaningful or helpful online connections that promote my success.	71%	56%	15%
	35. Campus item: Online learning tools (i.e., discussion boards, assessments, submissions, e-mail, grade book) are easy to use.	93%	80%	13%
	36. Campus item: Interactions with the College are respectful of multicultural differences.	87%	85%	2%
	37. Source of information: Catalog and brochures (printed)	45%			47%
	38. Source of information: Catalog (online)	87%			75%
	39. Source of information: College representatives	57%			58%
	40. Source of information: Web site	88%			83%
	41. Source of information: Advertisements	29%			33%
	42. Source of information: Recommendation from instructor or program advisor	72%			70%
	43. Source of information: Contact with current students and / or recent graduates of the program	53%			52%
	44. Factor to enroll: Ability to transfer credits	82%			86%
	45. Factor to enroll: Cost	87%			88%
	46. Factor to enroll: Financial assistance available	81%			83%
	47. Factor to enroll: Future employment opportunities	76%			81%
	48. Factor to enroll: Reputation of institution	71%			77%
	49. Factor to enroll: Work schedule	89%			87%
	50. Factor to enroll: Flexible pacing for completing a program	85%			88%
	51. Factor to enroll: Convenience	90%			93%
	52. Factor to enroll: Distance from campus	69%			77%
	53. Factor to enroll: Program requirements	77%			86%
	54. Factor to enroll: Recommendations from employer	44%			62%

Indicates the response option that was selected by the majority of survey participants.