Office of the CIO
The office of the CIO incorporates business and support services for the IT department. IT Administrative Support staff coordinate these activities and provide logistical support to all of IT.
Focus on results
In January 2020 we ran our fourth peer-compared IT Customer Satisfaction Survey. This year shows continued increases in satisfaction numbers, similar to the one in 2018.
There was a good response in both the number of respondents and verbatim comments – (536 responses, 150 comments). Our vendor, InfoTech, confirmed that the results are statistically significant.
Continued improvement in customer satisfaction was seen over the past 4 surveys, across all categories:
- Enabling PCC’s goals up 13% (65% → 74% → 78% → 78%)
- Services offered up 12% (67% → 74% → 79% → 80%)
- Communication up 9% (67% → 74% → 78% → 79%)
- Application suite up 4% (70% → 74% → 79% → 80%)
In addition, our “Net Promoter Score” (the key metric used by marketers to measure customer satisfaction) was up 3.75% year-over-year.
From a benchmark perspective, we continue to score higher than other higher-ed institutions in their population.
IT Customer Satisfaction Survey Results 2020
Special thanks to Matt Brehm for managing this important process – coordinating the logistics and analyzing and presenting the results.
Communication from the CIO
- 2023 IT Customer Satisfaction Presentation
- December 12, 2023
- IT is publishing a presentation of the IT Customer Satisfaction Survey 2023 results. We continue to improve year-over-year, but for more […]
- CIO brief: upgrades to Windows, ImageNow, and backup & recovery system
- February 14, 2019
- The Client Services team has begun upgrading all district-wide Windows computers to Windows 10 (Microsoft ends support of earlier versions […]
- View more Communication from the CIO...
Portfolio Management Office
- QTR 1 FY25 Quarterly IT Portfolio
- November 1, 2024
- Our Portfolio Management Office has published the Qtr 1 FY25 Quarterly Portfolio Report. In the first fiscal quarter of the […]
- FY24 Annual Quarterly IT Portfolio Report
- August 14, 2024
- As FY24 concluded and FY25 began, the Information Technology Portfolio remained stable and steady. The IT project teams did a […]
- View more Portfolio Management Office...