Portland Community College | Portland, Oregon

Process for Managers, Executive Assistants, Instructional Admin Assistants, and Office Assistants

You are automatically enrolled to receive Banner access and training if you are a new employee who is an:

• Executive Assistant (EA);
• Instructional Administrative Assistant (IAA);
• Office Assistant (OA); OR
• Any management role.

You will be corresponded with by the IT Service Desk staff via email regarding the Information Protection Orientation and Banner Basics Training.

Process for all other employees

If you are not a part of Process 1, your managers can submit the Banner Access Authorization form on the Managers tab within MyPCC.

1. Once the form is submitted, it creates an IT Service Desk ticket.
2. The IT Service Desk confirms that the manager who submitted the ticket on the user’s behalf is, in fact, their manager.
3. If the Request is for a casual employee, the IT Service Desk requests a written comment of approval from the appropriate Banner System Manager to be entered in the ticket.
4. The IT Service Desk determines if the user has had the requisite training to be provided access.
5. Information Protection Orientation: This training is hosted in D2L and provides basic data security training to PCC Employees and affiliates
   • This training has to have been completed within the last 4 years to be provided access. If not, the individual requesting access will need to take the training.
6. Banner Basics: This training is hosted in Cornerstone and provides PCC Banner Users with basic guidelines for navigating Banner
   • This training has to have been completed within the last 2 years to be provided access. If not, the individual requesting access will need to take the training.
   • Training should be completed within 10 days of the course being provided to the user requesting access. IT Service Desk will close tickets after 10 days in cases where the user has been assigned training, and the training has not been completed.
   • The requesting manager is responsible for ensuring that the user has dedicated time to complete the requisite training for access.
7. Once training has been completed, the IT Service Desk updates the user’s records in Banner, denoting that training has been completed. IT creates IT Service Desk tickets for the Banner System Manager to provide users access to the requested Banner forms.
   • Each Banner System (Human Resources, Financial, or Student) may have additional training to provide the user before gaining access to more sensitive Banner Forms.

After Banner access is granted and you have completed the required Information Protection Orientation (IPO), submit a Remote Access Request form and list Banner Remote Access as a part of the services you need access to off-site. Further instructions are provided after receiving the remote access form.

Unusual Banner Requests

A Banner request will be flagged as an “Unusual Banner request” when the user receiving access is a casual or an employee type who does not normally get access to Banner.